Experienced Customer Care Coordinator - Part-Time Remote Hybrid

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Care Coordinator to join our team in a part-time remote hybrid role. As a key member of our customer care team, you will play a vital role in ensuring that our customers receive the highest level of service and support.

About arenaflex

arenaflex is a purpose-driven organization that is dedicated to providing meaningful employment opportunities for individuals who are blind and visually impaired. Our mission is to empower our employees to reach their highest potential and to make a positive impact in the lives of our customers. We believe in creating a culture of inclusivity, respect, and empathy, where every individual feels valued and supported.

About this Role

As a Customer Care Coordinator, you will be responsible for providing assistance in all customer-related matters, including responding to customer inquiries, resolving issues, and providing product information. You will also be responsible for backing up and assisting our Customer Service Representatives as needed. This is a part-time remote hybrid role, which means you will work from home most of the time, but will be required to visit our store in Mechanicsburg, PA once a quarter.

Key Responsibilities

* Respond to customer inquiries via phone, email, and video conferencing systems

• Resolve customer issues and concerns in a timely and professional manner
• Provide product information and answer customer questions
• Assist Customer Service Representatives as needed
• Maintain a positive and friendly demeanor when interacting with customers
• Navigate our inventory management system to create and release sales orders
• Communicate with customers and vendors throughout the sales order process
• Quote on contracts and follow up on quotes
• Call customers for additional information as needed
• Ensure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time
• Coordinate pick up/delivery of orders
• Maintain a list of all customers to include email and phone numbers
• Use this list to obtain more of their business
• Assist customer service representatives at the checkout counters to reduce customer wait times
• Follow up with customers by conducting a survey asking basic questions
• Register and track customer complaints with expeditious follow up and resolution
• Create a report that will track the progress of the sales orders and their impact on the budgeted sales for the BSC
• Create, modify and email various Excel spreadsheets as required by management, purchasing and replenishment
• Ensure that customers are aware of our BUYLCI website and assist with customer set up for the site
• Ensure that customers are aware and understand the DOD Emall program and know how to maneuver through the website in select stores
• Ensure that all daily price changes are published and displayed as instructed
• Be instrumental in utilizing current marketing tools to seek additional sales
• Merchandizing and replenishing shelves as necessary
• Interact with vendor reps during their normal sales calls
• Ask questions about products to gain a better understanding of their uses
• Other duties as assigned

Qualifications

* High school graduate with one year relevant work experience

• Basic retail knowledge
• Accuracy with computerized checkout systems
• Must have interpersonal skills dealing with and communicating with customers, vendors, company divisions, co-workers and management
• A minimum of 8% a year equating to a minimum one week per quarter

Why arenaflex?

* Purpose-driven company driven by principles, not profit

• Reach your highest potential: upward mobility, rewarded through hard work
• Competitive salary and compensation
• Basic Life Insurance at no cost to the employee
• 401(k) with match and Surplus-Sharing Plans
• Health, Dental, and Vision Insurance
• Ten paid holidays annually
• Paid Time Off (PTO)
• On-site Health and Wellness program
• Employee Assistance Program (EAP)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or abilities.

Simple Application Process

Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon! Apply To This Job

Note:

arenaflex is a company that is dedicated to providing meaningful employment opportunities for individuals who are blind and visually impaired. Our mission is to empower our employees to reach their highest potential and to make a positive impact in the lives of our customers. We believe in creating a culture of inclusivity, respect, and empathy, where every individual feels valued and supported. Apply for this job