Experienced Commercial Customer Service Support Specialist – Remote Opportunity at arenaflex

Introduction

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a leader in the battery-powered outdoor power tools industry, we're seeking an experienced Commercial Customer Service Support Specialist to join our team. This role is a fantastic opportunity for a customer-focused individual to grow their career and make a meaningful impact on our customers' lives.

About arenaflex

arenaflex is a leading manufacturer of battery-powered outdoor power tools, catering to both DIY consumers and landscaping professionals. Our robust line of products includes 24-volt, G-MAX 40-volt, 60-volt, 80-volt, and commercial-grade 82-volt battery-powered outdoor power equipment, as well as a full line of corded equipment and power tools. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted partner in the industry.

Job Summary

As a Commercial Customer Service Support Specialist at arenaflex, you'll be responsible for providing exceptional support to our commercial customers, including end users, dealers, distributors, and the sales team. Your primary focus will be on delivering timely and accurate responses to elevated service-related inquiries and issues. You'll work closely with internal teams to resolve complex issues and build long-term relationships with key customers, dealers, and field personnel.

Key Responsibilities

* Develop and maintain positive relationships with assigned customers by accepting and resolving accelerated front-line issues within established timeframes, liaising between customers and other business areas to resolve issues, and maintaining regular phone and email contact with assigned customers.

• Respond promptly and courteously to telephone inquiries and answer questions regarding pricing, customer setups, and delivery. Coordinate with warehouse teams for outbound shipment needs.
• Utilize SAP S/4HANA - Sales Order Management, Pricing and Conditions, Availability Check and ATP (Available to Promise), Delivery and Shipment to resolve customer inquiries and issues.
• Communicate frequently with customers, dealers, and field reps on various contractual issues and questions. Refer unresolvable issues to the team leader. Build long-term relationships with key customers, dealers, and field personnel.
• Optimize the use of Salesforce, drive compliance, and maximize team performance.
• Analyze data and use business insights to identify, develop, and optimize lead generation for Territory Managers to secure end-user landscape demos promptly.
• Work internally with other business functions (After Sales and Service, Purchasing, Product Management, Marketing, Finance) and as an advocate for customers in researching and resolving complex issues.
• Learning and maintaining a working knowledge of all parts through training and continuing education opportunities provided by the company.
• Assign Service Solutions Salesforce cases in the queue based on territory.
• Occasional responsibility to facilitate discussions with the Tech Team ensuring that all escalated issues are addressed promptly and effectively.
• New Dealer cold calling and on-boarding
• Responsible for managing the existing dealer base in the territory from an administrative perspective to include Order Management, Warranty Claims processing, Rebate processing, Non-technical Dealer Support, Demo and Routing planning, Dealer Sales Events, Sales training schedule, and Merchandising support.

Essential Qualifications

* Bilingual- English & Spanish

• Excellent communication skills, in person, by telephone, and in writing. This includes presenting a professional, friendly, helpful, self-confident image, along with a good command of word usage, spelling, and grammar. Clear and concise communication skills, both verbal and written, critical thinking skills, and must possess the ability to cross-train in other tasks. Must be tactful, professional, and detail-oriented.
• A willingness to continual learning and skill development while multitasking.
• Demonstrated effective teamwork and interpersonal skills are required, including willingness to receive direction from either supervisor or other team members to support department goals.
• Salesforce experience desired.
• SAP S/4HANA experience desired.
• Related Industry experience (OPE, material handling, automotive)

Preferred Qualifications

* Bachelor's degree in a related field (Business Administration, Business Operations, Logistics)

• High School Diploma/GED

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our remote office provides a state-of-the-art and comfortable workspace, equipped with the latest technology and tools to support your success. At arenaflex, we value our employees' well-being and offer a range of benefits, including:

• Competitive salary, commensurate with experience
• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Professional development opportunities
• Collaborative and dynamic work environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Commercial Customer Service Support Specialist, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced team members
• Opportunities for advancement and career growth within the company
• Collaborative and supportive work environment that encourages learning and growth

How to Apply

If you're a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team at arenaflex. Apply To This Job

Join Our Team!

This is a fantastic opportunity to grow your career and make a meaningful impact on our customers' lives. If you have the skills and passion we're looking for, please submit your application today. Apply for this job