Experienced Full Stack National Customer Operations Manager – Web & Cloud Application Development

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a high-impact individual to join our team as a National Customer Operations Manager. This remote-based position offers an immediate start and a competitive salary, reflecting our commitment to attracting the best talent. As a key member of our Inspire Account Team, you'll be responsible for configuring and owning fulfillment of account-based equipment, service, and supply chain solutions to support our customer value-creation strategy.

About arenaflex

arenaflex is a leading beverage company with a portfolio of iconic and innovative brands, including Coca-Cola, Simply, fairlife, and Topo Chico. We're committed to refreshing the world and making a difference, and we're taking deliberate action to nurture an inclusive culture that's grounded in our company purpose. We believe in continuous learning, growth, and improvement, and we're always looking for talented individuals who share our values.

Job Description

As a National Customer Operations Manager, you'll play a key role in driving beverage quality, revenue, and profit for our System, while ensuring proper cost management to help achieve our goal of becoming our Customer's most valued supplier. Your responsibilities will include:

• Leading customer selling efforts: You'll be responsible for selling operational products and services to our customers, as well as providing operational subject matter expertise to external portfolio of customers and internal client groups.
• Developing project plans: You'll create project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives, and lead internal project team resources and project communication with customer and account team.
• Identifying key drivers of service: You'll identify key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex.
• Building annual business plans: You'll develop annual business plans for Net Service Expense and Capital for your assigned portfolio of national accounts.
• Collaborating with internal teams: You'll work closely with sales, finance, and marketing teams to drive business growth and improve operational efficiency.

Qualifications & Requirements

To be successful in this role, you'll need:

• Bachelor's degree or equivalent: A Bachelor's degree in Business Administration, Operations Management, or a related field is required.
• Master's degree or equivalent: A Master's degree in Business Administration, Operations Management, or a related field is preferred.
• Previous experience in customer sales or operations: You'll need at least 3 years of experience in a face-to-face customer sales or operations role, calling on senior-level buyers.
• Customer management experience: You'll need at least 2-4 years of experience in customer management or customer operational management.
• Project management experience: You'll need at least 2-4 years of experience in project management, with a focus on operational initiatives.
• Data analysis skills: You'll need experience working with data, specifically manipulation and analysis.
• Technical skills: You'll need to be proficient in technical tools and equipment, as well as online tools and systems.

Functional Skills

To excel in this role, you'll need to possess the following functional skills:

• Technical capability: You'll need to be able to create operational solutions and utilize system tools to deliver customer value.
• Financial acumen: You'll need to be able to build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio.
• Presentation development and delivery: You'll need to be able to utilize C4V methodology and tools to effectively deliver customer stewardship and the arenaflex operational value proposition both written and verbally.
• Influencing: You'll need to be able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome.
• Strategic thinking: You'll need to be able to create a strategic plan that addresses customer needs while also driving company profitability.

What We Can Do for You

At arenaflex, we offer a range of benefits and opportunities to help you grow your career:

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, fairlife, and Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers, ranging from retail and grocery store outlets to theme parks, movie theaters, restaurants, and many more each day.
• Skills: We're committed to helping you develop your skills and expertise, with a focus on continuous learning and growth.
• Purpose and Growth Culture: We're taking deliberate action to nurture an inclusive culture that's grounded in our company purpose, and we believe in continuous learning, growth, and improvement.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Apply Now!

If you're a motivated and experienced professional who is passionate about driving business growth and improving operational efficiency, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team at arenaflex! Apply for this job