Experienced Full Stack Customer Support Specialist – Technical Support
Join arenaflex, a global leader in communications and technology, as a Customer Support Specialist in our Technical Support team. As a key member of our team, you will redefine how our customers engage with the latest product offerings, media, and entertainment from the comfort of your home.
About arenaflex
arenaflex is a global leader in communications and technology, committed to delivering a best-in-class customer experience. With a rich history of innovation, we continue to push the boundaries of what's possible in the industry. Our team is passionate about making a difference in the lives of our customers, and we're looking for talented individuals like you to join us on this journey.
Job Summary
As a Customer Support Specialist in our Technical Support team, you will be the first point of contact for our consumer or business customers, providing expert technical support and resolving complex issues related to our products and services. You will be responsible for troubleshooting technical issues, resolving customer impacting problems, and providing exceptional customer service. If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Provide expert technical support to customers via phone, email, or chat, resolving complex issues related to our products and services
- Troubleshoot and resolve customer impacting issues, including voice and data issues that span multiple networks and interdependent network elements
- Assist customers with products and services, such as laptop connect services, air cards, USB devices, initial setup, and configuration of AT&T provided software and applications
- Proactively engage with T3 support (network and IT) to address and resolve issues
- Remain proficient in all billing, rate plan, and feature matters
- Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
WFH Requirements
* Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
- Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Preferred Qualifications
* 6 months to 1 year of customer service/sales work experience
- Familiarity with Windows computers
- An ability to deliver regular and reliable attendance
What's in it for you?
* Paid-training that you'll be required to complete from home, as well as resources to encourage your career growth
- A competitive compensation package, with variant pay dependent on experience
- An amazing benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
- 50% employee discount on eligible AT&T wireless plans (up to two accounts per employee) and wireless accessories, AT&T wireless home phone and internet (up to 10 lines), AT&T phone (formerly U-verse Voice) and Digital Life
- 4-6 weeks of paid training on the latest technology, devices, and our entire lineup of products, services, and promotions
Work Environment and Company Culture
As a member of our team, you'll be part of a dynamic and supportive work environment that encourages collaboration, innovation, and growth. We're committed to fostering a culture that values diversity, inclusion, and employee well-being. Our team is passionate about making a difference in the lives of our customers, and we're looking for talented individuals like you to join us on this journey.
Compensation and Benefits
arenaflex offers a competitive compensation package, including a base salary, bonuses, and benefits. Our benefits package includes medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off. We also offer a 50% employee discount on eligible AT&T wireless plans and wireless accessories, AT&T wireless home phone and internet, AT&T phone (formerly U-verse Voice) and Digital Life.
How to Apply
If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply To This Job Apply for this job