Experienced Full Stack Customer Support Representative – Remote Work Opportunity with arenaflex
Are you ready to embark on a thrilling journey, exploring new possibilities both in and out of the workplace? Join the arenaflex family, and you'll venture to the farthest corners of the globe, develop your skills, and become the best version of yourself. As you set out on this new adventure, you'll tackle challenges with flexibility and finesse, acquiring new skills and propelling your career while having a blast. Come and advance both your personal and professional life, and get ready to take off!
Why You'll Love This Role
This position is a member of the Data Innovation Group within the Data Innovation Division at arenaflex. As a Customer Support Representative, you'll be responsible for providing first-level issue resolution via phone for all equipment and software supported by arenaflex's cutting-edge framework. You'll be the go-to person for clients seeking assistance with PC equipment and software (Windows 7/Windows XP environments) and centralized computer (UNIX/IBM) environments.
Key Responsibilities:
* Provide goal-to-issue resolution via phone, and when necessary, escalate more complex issues to a certified support specialist.
- Offer first-level support to end-users for PC equipment and Organization (Windows 7/Windows XP environments) and Centralized computer (UNIX/IBM) environments.
- Conduct issue analysis for the Innovation regions, including Voice, WAN, LAN, PC, Printer, Password Resets, and Dab Grid printers, etc.
- May interact with internal and external support groups and third-party vendors to identify and address core issues.
- Reenact or reproduce client issues to determine working troubles.
- Maintain daily attention to outages and issues framework-wide.
- Escalate episodes to acceleration groups to ensure client resolution.
- Provide timely communication (oral or written) to Level 2 support or other service personnel, as needed.
- Expedite consultation with Level 2 support or other service personnel regarding quality issues to determine efficacy or strategy.
- Stay on the job longer than required as needed and when approved.
- Maintain confidentiality regarding employee, organization, and client data.
- Exhibit commitment to and compliance with all organization and departmental policies, procedures, and practices.
Shift Work Required/24x7 IT Inclusion Climate
What You'll Need for Success:
* Least Capabilities: + Training and Earlier Professional training + Specialized degree or equivalent experience + 2+ years Help Desk or client support experience + 2+ years investigating experience with service desk environments + Knowledge and experience in internal server/centralized computer applications, such as Offers, QIK, IBM/TSO/TPX, and Staff
- Favored Capabilities:
+ Instruction and Earlier Professional training + Apple certification (Apple Genius) + A+ certification
- Abilities, Licenses, and Certifications:
+ Strong relational, written, and verbal communication skills + Ability to perform multiple tasks in a fast-paced environment + Strong critical thinking and analytical skills
What You'll Get:
* Take advantage of all that arenaflex has to offer: + Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay great. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. + Health Programs: We believe you should be your best self – that's why our health programs give you the right tools, resources, and support you need. + 401(k) Program: Available upon hire, and business contributions to your 401(k) program are available after one year. + Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
Join the arenaflex Team
From the colleagues we recruit to the clients we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, vendors, networks, and investors, helping colleagues reach their full potential and creating a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a tremendous sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier moving along as planned as we care for people on life's journey? Come and be yourself at arenaflex. Apply now!
Your Future Starts Here
Don't miss out on this exciting role. We're looking forward to hearing from you. Apply now! Apply To This Job Apply for this job