Experienced Crisis Specialist – 988 Chat/Text Crisis Support, Mid Shift

Join arenaflex in Revolutionizing Mental Health Support

Are you passionate about making a difference in people's lives? Do you have a strong desire to provide compassionate support to those in crisis? Look no further! arenaflex is seeking an experienced Crisis Specialist to join our dynamic team in providing 988 chat/text crisis support. As a Crisis Specialist, you will play a vital role in connecting individuals with the resources they need to navigate emotional distress and suicidal thoughts.

About arenaflex

arenaflex is a leading organization dedicated to delivering care that changes people's lives. With a strong commitment to trauma-informed care, we strive to create a culture that understands, recognizes, and responds to the needs of those affected by trauma. Our team is passionate about empowering individuals, families, and communities to achieve their full potential.

Job Summary

As a Crisis Specialist, you will be responsible for providing telephonic or chat clinical screenings and risk assessments to individuals experiencing emotional distress. You will also answer crisis contacts via the chat/text platform, assess for suicide and safety, and identify appropriate community resources to meet individual needs. This is a remote position, and you will work on a 24/7/365 mental health crisis/suicide prevention focused team.

Key Responsibilities

* Provides telephonic or chat clinical screenings and risk assessments to individuals experiencing emotional distress

• Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide
• Meets the ethical and clinical standards in compliance with all accreditation
• Actively participates in ongoing supervision, training, and team meetings
• Assists in administrative tasks as needed

Essential Qualifications

* Bachelor's degree in behavioral science, psychology, social work, or certified peer recovery specialist

• Six months to one year of related crisis experience
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Knowledge of suicide assessments and crisis intervention
• Ability to maintain confidentiality and handle sensitive information

Preferred Qualifications

* Master's degree in behavioral science, psychology, or social work

• Experience working in a crisis hotline or mental health setting
• Knowledge of trauma-informed care and cultural competence
• Bilingual or multilingual skills

Skills and Competencies

* Effectively communicate via written, verbal, in-person, and virtual methods

• Demonstrates high-level customer service skills and professional etiquette
• Knowledge of service linkage and referrals for programs, services, and community resources
• Ability to work independently and as part of a team
• Strong problem-solving and critical thinking skills

Work Environment and Culture

arenaflex is committed to creating a workplace that reflects the growing world around us. We strive to create a culture that encourages, supports, and celebrates the diverse voices and experiences of our employees. Our approach to diversity is simple – it's about embracing everyone. Together, we continue to develop an inclusive culture that empowers, supports, and celebrates the diverse voices and experiences of our employees.

Compensation and Benefits

* Competitive salary range: $19.10-$26.80

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Career Growth Opportunities

arenaflex is committed to the growth and development of our employees. We offer a range of training and development opportunities to help you advance your career. Whether you're looking to move into a leadership role or explore new areas of interest, we're committed to supporting your growth and success.

How to Apply

If you're passionate about making a difference in people's lives and have a strong desire to provide compassionate support to those in crisis, we encourage you to apply. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply To This Job

Join arenaflex in Revolutionizing Mental Health Support

Don't miss this opportunity to make a difference in people's lives. Apply today to join our dynamic team as a Crisis Specialist and be part of a culture that empowers, supports, and celebrates the diverse voices and experiences of our employees. Apply for this job