Experienced Customer Service Representative – Data-Driven Client Experience Improvement
About arenaflex
arenaflex is a leading e-commerce company that is revolutionizing the way people shop for home goods and furniture. With a strong commitment to customer satisfaction, arenaflex is constantly seeking innovative ways to improve the client experience. As a key member of our team, you will play a crucial role in driving business decisions and shaping the future of our company.
Job Highlights
*
Location:
Remote
Company:
arenaflex
Start Date:
Immediate openings available
Position:
Experienced Customer Service Representative – Data-Driven Client Experience Improvement
Compensation:
A competitive salary
Job Description
As an Experienced Customer Service Representative – Data-Driven Client Experience Improvement, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences. Your primary responsibility will be to analyze complex business issues and perform advanced assessments to identify pain points that impact our clients' knowledge from the time they receive an exhibiting email to the time a solicitation has been passed on to their doorsteps. You will use SQL queries and visualization tools to help clients understand examples and significant entry points in the Client Support space.
Key Responsibilities
* Collaborate cross-functionally on a large scale with teams, projects, and planning meetings to pass drives on to develop the foundation for data-driven framework as well as provide near-term assessment to Client Fulfillment record
- Perform significant leap assessment on Client Experience score, including the use of advanced analytical strategies, to recognize key drivers behind performance and provide insights around major trouble spots/factors
- Discuss findings with an unbiased perspective and persuasive insights (using visual tools like Looker, Data Studio, Scene) for both directors and cross-functional teams, so the experiences can be used to help drive the Client Happiness drive
- Use consistent and quantitative skills to work with large and complex datasets, research poorly defined questions, and cultivate ideas to inform business decisions
- Help various colleagues to identify key components and essentials for each project, and gain buy-in for project approach
- Work closely with Data Plans and planning meetings to collect representations for high-level KPI uncovering, and complete arrangements in progress environment
What You'll Need
* Bachelor's/Advanced degree, ideally in a quantitative field (Business, Operations Research, Math, Economics)
- Hands-on experience with data visualization tools like Looker and Data Studio, joining data using Excel or learn about Sheets, driving complex data analysis using Python, SQL, and Hive, and making flexible estimates using time series and mathematical modeling to reproduce the impact of various scenarios on client experience score, considering past performance
- Passionate about tackling complex business issues from issue definition and business-case development to execution
- Strong written and verbal communication skills, including the ability to translate current assessments into a clear, convincing business story
- Ability to mentor junior colleagues, either directly or by suggestion
- Support for Individuals with Disabilities
- arenaflex is fully committed to providing equal opportunities to all individuals, including those with disabilities. As part of this commitment, arenaflex will provide reasonable accommodations to qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations.
Job Benefits
* Health Care and Insurance: arenaflex can provide health, dental, and vision insurance for its employees and their families. These plans may include coverage for medical expenses, prescription drugs, dental procedures, and vision care.
- Retirement Plans: arenaflex may offer retirement savings options, such as a 401(K) plan, as well as potential company contributions. These plans allow employees to save for their future and receive employee benefits to help them grow their retirement savings.
- Vacation: arenaflex can offer several paid vacation options, including vacation days, sick days, and holidays. PTO amounts can vary based on position, degree, and other factors.
- Employee Discounts: Working with an e-commerce company like arenaflex can come with employee fees and products sold on the platform, which can be interesting especially if you are interested in goods and furniture.
- Wellness Programs: arenaflex may offer wellness programs to support the health and well-being of employees. These programs may include fitness classes, fitness challenges, and fitness tests.
- Educational Assistance: Some companies, including arenaflex, offer scholarships to employees who want to further their education or develop new skills.
- Career Development: arenaflex may provide opportunities for career advancement and growth, which may include training and development programs.
- Flexible Work Arrangements: arenaflex may offer flexible work arrangements, such as remote work options or flexible hours, depending on the nature of the work.
- Employee Recognition Programs: Companies often have programs to recognize and reward outstanding employee performance and contributions.
- Employee Assistance Programs (EAPs): EAPs are designed to support employee welfare by providing resources and counseling services for a wide range of personal and employment issues.
Your Future Starts Here
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