Experienced Customer Service Supervisor - Los Angeles, CA

Join a dynamic team at arenaflex, where you'll have the opportunity to make a tangible difference in the lives of our customers. As an Experienced Customer Service Supervisor, you'll play a vital role in ensuring the highest level of customer satisfaction while maintaining a safe, secure, and compliant work environment. This hybrid role offers the flexibility to balance your time between our Remote office and home, allowing you to maintain a healthy work-life balance.

About arenaflex

arenaflex is a leading organization in the industry, committed to providing our employees with a stable work environment that fosters equal opportunities for learning and personal growth. We encourage creativity and innovation, empowering our team members to improve the effectiveness of our operations. Our company values are built on the principles of concern, respect, and caring attitude, not only for our employees but also for our customers.

Job Description

As an Experienced Customer Service Supervisor, you'll be responsible for managing and training Customer Service Agents, Operations Agents, and Skycaps at our Station. You'll connect with various teams to ensure the assignments of Ground Operations Teams are completed with Safety as the top priority. This role requires a strong and diverse skillset, including:

• Managing and training Customer Service Agents, Operations Agents, and Skycaps
• Coordinating with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
• Responding to and resolving Customer questions, requests, or complaints
• Overseeing day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
• Meeting or exceeding performance goals through effective decisions
• Assigning and tracking Agents for training compliance
• Reporting status updates to leaders and employees consistently
• Driving performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results
• Reviewing and ensuring accurate delay coding
• Working with staff planning to build bids that are in line with department's hourly goals
• Performing administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports
• Monitoring staffing in all areas and verifying that overtime is used properly
• Assuring proper administration of labor contracts or agreements, emphasizing minimal labor disputes

Essential Qualifications

* Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction

• Knowledge of applicable Collective Bargaining Agreements and their applications
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to recognize and address performance and safety concerns in a timely manner
• Ability to ensure all equipment is maintained and available for the operation

Preferred Qualifications

* Fully functioning, broad knowledge in Airlines Operation Management and Customer Service

• Licensing/Certification: Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
• Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
• May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights

Skills and Competencies

* Strong communication and interpersonal skills

• Ability to work effectively in a fast-paced environment
• Strong problem-solving and analytical skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Strong leadership and coaching skills
• Ability to work collaboratively with cross-functional teams
• Strong customer service skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing our employees with opportunities for growth and development. As an Experienced Customer Service Supervisor, you'll have access to:

• Continuous learning and development opportunities
• Leadership training and coaching
• Opportunities for advancement and career growth
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values diversity and promotes a culture of respect and empathy. As an Experienced Customer Service Supervisor, you'll be part of a team that is passionate about delivering exceptional customer service and making a positive impact in the lives of our customers.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Starting salary: $32.32 per hour
• Opportunities for overtime and shift premiums
• For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company
• Benefits:

+ Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) + Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck + Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit + Explore more Benefits you'll love: https://careers.southwestair.com/benefits

How to Apply

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application through our website, and we'll review your qualifications. We look forward to reviewing your application and discussing this exciting opportunity with you. Apply To This Job Apply for this job