Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

Unlock your potential with a new role at arenaflex as a Service Desk Specialist/Live Chat Agent! This role is 100% remote, giving you full control over your work environment. This position requires a strong and diverse skillset in relevant areas to drive success. Your contribution will be valued, with a compensation package starting at a competitive salary.

About arenaflex

arenaflex is a leading organization in the industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about technology and committed to helping others. As a Service Desk Specialist/Live Chat Agent, you will be an integral part of our team, providing critical assistance to keep our mobile application running smoothly.

Job Summary

We are seeking an experienced Service Desk Specialist/Live Chat Agent to join our team. The successful candidate will provide Tier I support and customer assistance for our mobile application, troubleshoot and resolve issues, and employ Incident Management procedures to enter tickets into our tracking system. If you are a motivated individual with a passion for technology and a commitment to customer satisfaction, we encourage you to apply.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, you will be responsible for:

• Providing Tier I support and customer assistance for our mobile application, responding to customer inquiries and resolving issues in a timely and professional manner.
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems, using diagnostic tools and knowledge of diverse range of mobile device makes and models.
• Installing the myColorado software on supported devices following defined procedures, processes, and methods.
• Employing Incident Management procedures to enter tickets into our tracking system, ensuring accurate and timely reporting of issues.
• Collaborating with our team to resolve complex issues and improve customer satisfaction.
• Participating in training and professional development opportunities to enhance your skills and knowledge.

Minimum Qualifications

To be considered for this role, you must have:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

We are looking for candidates with:

• Jira experience.
• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from anywhere in Colorado. Our team is passionate about technology and committed to helping others. We value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• A starting salary of $ [insert salary]
• Opportunities for professional development and growth
• A comprehensive benefits package, including health, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays
• Access to our employee assistance program

How to Apply

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your resume and cover letter to [insert contact information]. We are excited to review your application and look forward to hearing from you.

About the Location

The successful candidate will be required to work from a remote location in Colorado. We are looking for candidates who are local to the state and able to work from a remote location.

Duration

This is an 8+ month contract position.

Work Schedule

The work schedule for this position is:

• Training: Monday - Friday, 9AM - 6PM, for 3 weeks
• Permanent schedule: Tuesday through Saturday, 9AM - 6PM

We are excited to review your application and look forward to hearing from you. Apply for this job