Experienced Remote Member/Customer Services Advocate – Insurance Industry Expertise

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional member experiences in the insurance industry. As a Remote Member/Customer Services Advocate, you'll play a vital role in shaping the future of our company by providing top-notch service to our valued members. If you're passionate about creating positive experiences, thrive in a fast-paced environment, and are eager to grow with a dynamic team, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions in the insurance industry. We're committed to empowering our members with exceptional service, expert guidance, and cutting-edge technology. Our team is dedicated to fostering a collaborative and inclusive work environment that encourages growth, creativity, and innovation. As a Remote Member/Customer Services Advocate, you'll become an integral part of our team, working closely with internal stakeholders to deliver seamless and personalized experiences to our members.

Job Highlights

* Remote work opportunities available

• Competitive starting pay of $20 per hour
• Immediate openings available
• Opportunity to earn up to $2,500 in retention bonuses in the first year
• Comprehensive benefits package, including medical, dental, vision, life, and disability coverage
• Performance-based incentive plan and retirement savings options
• Generous paid time off plan and complimentary AAA Basic Membership

Key Responsibilities

As a Remote Member/Customer Services Advocate, you'll be responsible for:

• Providing exceptional service to AAA Life Members in a fast-paced inbound contact center
• Building trust and creating sustainable relationships through open and interactive communication
• Applying problem-solving and critical thinking skills to research and communicate solutions in a variety of situations
• Effectively handling customer concerns by utilizing available resources to provide accurate information and ensure empathetic resolution
• Confidentially handling policy owner information and ensuring compliance and communication standards are met
• Collaborating with internal teams to ensure thorough and timely resolutions for all members

Required Experience

To succeed in this role, you'll need:

• Minimum 2 years of experience in a customer service-related position, with a high value placed on the customer/member experience
• Insurance/call center experience is preferred
• Demonstrated basic mathematical aptitude (addition, subtraction, multiplication, and division)
• Technical aptitude with experience navigating and operating multiple computer applications and telephone technologies
• Basic understanding and knowledge of life insurance company operations, policies, and procedures, and knowledge of various insurance products
• Completion of insurance industry or LOMA coursework is preferred
• High School Diploma required; some college-level coursework preferred

Essential Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in Microsoft Office and other computer applications
• Strong analytical and mathematical skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills. As a Remote Member/Customer Services Advocate, you'll have access to:

• Comprehensive training programs and onboarding process
• Ongoing coaching and feedback to support your growth and development
• Opportunities for career advancement and professional development
• Collaborative and inclusive work environment that encourages creativity and innovation

Work Environment and Company Culture

arenaflex is a dynamic and inclusive company that values diversity, equity, and inclusion. We're committed to creating a work environment that's supportive, collaborative, and fun. As a Remote Member/Customer Services Advocate, you'll have the flexibility to work from home and enjoy a range of benefits, including:

• Flexible work schedule and remote work options
• Comprehensive benefits package, including medical, dental, vision, life, and disability coverage
• Performance-based incentive plan and retirement savings options
• Generous paid time off plan and complimentary AAA Basic Membership

Compensation, Perks, and Benefits

As a Remote Member/Customer Services Advocate, you'll enjoy a competitive starting pay of $20 per hour, plus shift premiums available based on scheduled hours. You'll also have access to a comprehensive benefits package, including:

• Medical benefits available on the first day of employment
• Family coverage available
• Dental, vision, life, and disability coverage
• Performance-based incentive plan
• Retirement savings options, including a pension and 401(k) with company match
• Generous paid time off plan, including holiday pay, floating holiday days, and a generous vacation policy

How to Apply

If you're passionate about creating positive experiences and thrive in a fast-paced environment, we want to hear from you! To apply for the Remote Member/Customer Services Advocate role, simply click the link below and follow the easy application process. Apply To This Job Don't miss this opportunity to join a dynamic team and make a real difference in the lives of our members. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job