Experienced Full Stack Care Advocate - Customer Experience Representative - Remote Work Opportunity

Join arenaflex, a pioneering behavioral healthcare company, in transforming the lives of millions through innovative care experiences and cutting-edge technology.

About arenaflex

arenaflex is a next-generation behavioral healthcare company that is revolutionizing the way people access and receive support for their emotional and mental well-being. With a strong commitment to human connection and technology-driven innovation, we are dedicated to identifying and connecting individuals with the resources they need to live the lives they deserve. Our team is passionate about making a daily difference in the lives of those we touch, and we are seeking like-minded individuals to join our mission.

Why arenaflex?

* We are a dynamic and collaborative team of individuals who are passionate about improving lives and believe in the greater good.

• We offer a unique opportunity to be part of a team that is disrupting the current healthcare delivery model and committed to transforming the lives of millions.
• We provide a comprehensive benefits package, including medical, dental, STD, LTD, and life insurance, PTO/sick leave/holiday pay, and 401K.
• We are committed to providing a work environment that is free of discrimination and harassment, and we prohibit any form of bias or prejudice.

Job Summary

We are urgently hiring for a Remote Care Advocate - Customer Experience Representative to join our team. As a key member of our customer experience team, you will be responsible for proactively reaching out to individuals via phone to offer help and support according to program requirements. You will work closely with a collaborative team of people who want to change the world and be a key contributor to improving the lives of millions of people by connecting them with the support they need to thrive.

Key Responsibilities

* Proactively reach out to individuals via phone to offer help and support according to program requirements.

• Work closely with a collaborative team of people who want to change the world.
• Be a key contributor to improving the lives of millions of people by connecting them with the support they need to thrive.
• Utilize various tech tools to enhance your work and impact.
• Facilitate and navigate tough or emotional conversations.
• Build relationships and trust through conversations.
• Meet and exceed performance metrics and goals.

Essential Qualifications

* At least 1-year of outbound customer experience in a call center, claims, benefits, fundraising, or healthcare scheduling practices.

• Passionate about mental health and emotional wellbeing, behavioral health, community outreach, resources, healthcare, or active volunteerism.
• Demonstrated excellence in providing outstanding customer service over the phone and via email.
• Motivated to help others and aligned to our organizational mission and vision.
• Excellent interpersonal skills (communication and listening), especially over the phone, and a willingness to receive feedback.
• Focused and determined, optimistic and creative.
• College graduate or Associate's degree in a customer-related field.

Preferred Qualifications

* Experience working in a high call volume environment.

• Ability to learn and adapt to new technology and tools.
• Strong problem-solving and critical thinking skills.
• Ability to work independently and proactively take ownership of key tasks.
• Strong communication and interpersonal skills.
• Ability to build relationships and trust through conversations.
• Strong time management and organizational skills.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Ability to work independently and proactively take ownership of key tasks.
• Strong problem-solving and critical thinking skills.
• Ability to learn and adapt to new technology and tools.
• Strong time management and organizational skills.
• Ability to build relationships and trust through conversations.
• Strong customer service skills.
• Ability to work in a fast-paced environment and meet deadlines.

Work Environment and Company Culture

* Remote work opportunity with a flexible schedule.

• Collaborative and dynamic team environment.
• Opportunity to work with cutting-edge technology and innovative care experiences.
• Comprehensive benefits package, including medical, dental, STD, LTD, and life insurance, PTO/sick leave/holiday pay, and 401K.
• Commitment to providing a work environment that is free of discrimination and harassment.

Compensation and Perks

* Competitive salary.

• Comprehensive benefits package, including medical, dental, STD, LTD, and life insurance, PTO/sick leave/holiday pay, and 401K.
• Opportunity to work with cutting-edge technology and innovative care experiences.
• Flexible schedule and remote work opportunity.
• Collaborative and dynamic team environment.

How to Apply

If you believe you have what it takes to join our team and make a daily difference in the lives of those we touch, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at arenaflex are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. arenaflex will not tolerate discrimination or harassment based on any of these characteristics. All applicants are required to be able to perform the essential functions of the position, with or without reasonable accommodations. California residents have rights under the California Privacy Rights Act (CPRA). Click here to learn more about how your personal information may be collected, used, or disclosed. Apply for this job