Experienced Phone and Chat Specialist with Bonus – Hybrid Remote Work Opportunity

At arenaflex, we're on a mission to revolutionize the way essential workers connect with healthcare facilities. As a pivotal Phone and Chat Specialist, you'll play a critical role in bridging the gap between nurses and healthcare facilities, ensuring that our essential workers get the support they need to provide top-notch care. If you're a motivated individual with a passion for delivering exceptional customer service, we encourage you to join our team and become part of this critical mission.

About arenaflex

arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team is dedicated to creating a seamless experience for nurses and healthcare facilities, and we're committed to making a positive impact on the lives of our essential workers. As a Phone and Chat Specialist, you'll be part of a dynamic team that's passionate about delivering exceptional service and making a difference in the world.

Job Summary

We're seeking an experienced Phone and Chat Specialist to join our team on a full-time basis. As a hybrid remote worker, you'll have the flexibility to balance your time between our remote office and home, working a variety of shifts between 7:00am-7:00pm (CST) Monday through Friday, with rotating weekends. This role requires a strong and diverse skillset, including excellent communication and problem-solving skills, technical savvy, and the ability to work independently.

Key Responsibilities

As a Phone and Chat Specialist, you'll be responsible for:

• Managing large amounts of inbound or outbound calls in a timely manner
• Managing multiple chat channels at one time
• Following communication "scripts" when handling different topics
• Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
• Accessing company and client resources to accurately handle calls
• Performing data entry and customer service skills
• Navigating online efficiently to verify nurses' credentials and follow up with written messages
• Handling follow-up phone calls with nurses to confirm the status of picking up shifts
• Remaining positive and professional in all customer interactions
• Flexibility to cross-train as requested

Qualifications

To be successful in this role, you'll need:

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy and previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills, along with active listening
• A background check applicable with state and federal laws is required

Skills and Competencies

To excel in this role, you'll need:

• Excellent communication and problem-solving skills
• Technical savvy and ability to navigate online efficiently
• Ability to work independently and manage multiple tasks simultaneously
• Strong phone and verbal communication skills, along with active listening
• Ability to remain positive and professional in all customer interactions
• Flexibility to cross-train as requested

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Phone and Chat Specialist, you'll have access to:

• Ongoing training and development opportunities
• Career growth and advancement opportunities within the company
• A dynamic and supportive team environment
• Opportunities to work on a variety of projects and initiatives
• A comprehensive benefits package, including health insurance, paid time off, and more

Work Environment and Company Culture

As a hybrid remote worker, you'll have the flexibility to work from home or our remote office, depending on your needs. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We're a team of passionate and dedicated individuals who are committed to making a positive impact on the world.

Compensation, Perks, and Benefits

As a Phone and Chat Specialist, you'll receive:

• Starting pay of $14/hour, plus shift differential (extra $1/hr nights & weekends) and possible increase after 90 days pending attendance and performance
• Work hours: Shifts between 7:00am-7:00pm (CST) Monday through Friday, with rotating weekends
• Paid training: 3 weeks in length from 8:00am-5:00pm Monday through Friday (CST)
• Status: Full-time 40 hours
• Equipment provided: We'll ship equipment to you for full-time permanent employees
• Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

Hardware/Software Requirements

To ensure a seamless experience, you'll need:

• Processor: Intel Core i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB headset
• Up-to-date antivirus software must be installed on the platform and a recent scan completed (will be checked prior to allowing login to system)
• Firewall must be enabled (will be checked prior to allowing login to system)

How to Apply

If you're a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply now! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to review your application and discuss this opportunity further.

Ready to Join the Team?

At arenaflex, we're committed to creating a seamless experience for nurses and healthcare facilities. As a Phone and Chat Specialist, you'll play a critical role in bridging the gap between these two essential groups. If you're ready to join a dynamic team that's passionate about delivering exceptional service and making a difference in the world, we encourage you to apply now! Apply for this job