Experienced Evening Customer Care Associate - Full Time Role at arenaflex

Job Summary:

Join arenaflex, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, as an Evening Customer Care Associate. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, providing guidance, and supporting our valued members navigate the healthcare system. If you're passionate about making a difference in people's lives, possess excellent customer service skills, and are committed to growing your career in the health industry, this is the perfect opportunity for you.

About arenaflex:

arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For over 20 years, we have been dedicated to helping our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.

Why Join arenaflex?

* We're a team of highly trained, compassionate experts who work together to go above and beyond expectations, making healthcare easier for our members.

• We offer a comprehensive new-employee training program to help you develop the knowledge and skills needed to succeed in your role and support our members.
• Our total rewards package includes robust medical coverage, dental and vision benefits, tuition assistance, a 401(k) savings plan with company match, paid time off (PTO), paid holidays, employee assistance programs, and wellness programs.
• We're committed to diversity, equity, and inclusion, and we're an equal opportunity employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements.

Key Responsibilities:

* Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries.

• Build rapport with callers using a friendly, courteous, and professional manner.
• Verify/collect demographics and update systems as necessary.
• Determine and execute the best resolution to assist the member based on their needs or requests.
• Connect members to appropriate areas both internally and externally.
• Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors.
• Perform other duties and projects as assigned by management.

Minimum Requirements:

* High School Degree or GED required.

• Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred.
• Customer Service experience preferred.
• Strong communication skills.
• Problem-solving/issue resolution.
• Multitasking skills.

Preferred Qualifications:

* Experience working in a healthcare or customer service environment.

• Knowledge of healthcare systems and terminology.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.

What We Offer:

* Competitive hourly rate starting at $16.00.

• Full-time (40 hours/week) Monday - Friday with two evening shifts available: 1:00 to 9:30 pm EST and 1:30 to 10:00 pm EST.
• Occasional overtime may be required.
• Comprehensive new-employee training program.
• Total rewards package including robust medical coverage, dental and vision benefits, tuition assistance, a 401(k) savings plan with company match, paid time off (PTO), paid holidays, employee assistance programs, and wellness programs.

How to Apply:

If you're passionate about making a difference in people's lives and are committed to growing your career in the health industry, apply now to join our team as an Evening Customer Care Associate. Don't miss out on this exciting opportunity to be part of a leading provider of health advocacy, navigation, well-being, and integrated benefits programs. Apply To This Job

Equal Employment Opportunity:

arenaflex is an equal opportunity employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and we're committed to the principles of equal employment opportunity.

Pay Transparency Nondiscrimination Provision:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply for this job