Experienced Full Stack Customer Service Specialist – EST Fully Remote Opportunity at arenaflex

If you're driven by purpose and passionate about delivering exceptional customer experiences, this role is for you. arenaflex is urgently hiring an EST Fully Remote Customer Service Specialist to join our dynamic team. This exciting opportunity offers an immediate start for the right candidate, with a competitive salary and a chance to make a meaningful impact in the lives of people in the trades.

About arenaflex

arenaflex is an experienced team that is making a difference in the lives of people in the trades. Our established and growing business is built on a foundation of genuine care and a commitment to doing the right thing. We believe in serving the families of our customers and their employees with empathy and understanding, and we're looking for like-minded individuals to join our team.

Who We're Looking For

We're seeking someone who is looking for a career, not just a job. The ideal candidate will have a growth mindset, be interested in professional development, and be self-motivated to provide exceptional customer service. They will be able to work in a fast-paced environment, have effective listening and verbal communication skills, and be receptive to constant coaching and feedback. Experience in the plumbing, HVAC, or service industry is highly preferred, but not required.

Responsibilities

As an EST Fully Remote Customer Service Specialist at arenaflex, you will be responsible for:

• Overseeing day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
• Coordinating scheduling of technicians for service calls, installations, and repairs
• Dispatching technicians to job sites in a timely and efficient manner
• Monitoring technician schedules and adjusting as needed to accommodate emergencies or last-minute changes
• Serving as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
• Ensuring excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
• Organizing and maintaining systems for documents, invoices, and client records
• Processing payments from customers and following up on overdue accounts as necessary
• Assisting in setting up and implementation of ServiceTitan
• Additional responsibilities to support the growth of the company

Minimum Skills and Experience Required

To be successful in this role, you will need:

• Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
• Proficiency in Google Suite, Slack, and in dispatching software such as ServiceTitan
• Excellent time management skills and the ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent communication with customers, suppliers, and team members
• Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
• A clear background check

What We Offer

As an EST Fully Remote Customer Service Specialist at arenaflex, you can expect:

• A competitive salary and benefits package
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• The chance to make a meaningful impact in the lives of people in the trades
• A simple and straightforward application process

Requirements

* Employment Type: Full-time

• Work Hours: 40 to 40 hours work
• Required Education: High school or equivalent
• Required Experience: None (2) years

Simple Application Process

Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon! Apply To This Job

Why arenaflex?

arenaflex is a company that values its employees and provides a supportive and dynamic work environment. We believe in investing in our people and providing opportunities for growth and development. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of people in the trades.

What Our Employees Say

"I love working at arenaflex because of the supportive team and the opportunity to make a difference in people's lives." - Emily, Customer Service Specialist "I was impressed by the company culture and the emphasis on customer service. I feel valued and supported in my role." - David, Customer Service Representative

Join Our Team

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of people in the trades, we want to hear from you. Apply now to become an EST Fully Remote Customer Service Specialist at arenaflex and take the first step towards a rewarding career. Apply for this job