Experienced Entry Level Operations and Customer Service Coordinator – Intelligent Aerial Imaging and Drone Operations

At arenaflex, we're on a mission to revolutionize the way we capture and analyze aerial data. As a leading intelligent aerial imaging company, we're committed to pushing the boundaries of innovation and excellence in the drone space. We're now seeking an exceptional Entry Level Operations and Customer Service Coordinator to join our team and help drive our success.

About arenaflex

arenaflex is a cutting-edge company that's changing the game in the drone industry. With a strong focus on innovation, customer satisfaction, and employee growth, we're creating a work environment that's both challenging and rewarding. Our team is passionate about delivering exceptional results, and we're looking for like-minded individuals to join our ranks.

Job Summary

As an Entry Level Operations and Customer Service Coordinator, you'll play a critical role in supporting our operations and customer service teams. You'll be responsible for coordinating and executing operational activities, managing multiple projects simultaneously, and providing exceptional customer service to our pilots and clients. This is an exciting opportunity to start your career journey with a leading company in the drone industry and make a significant impact from day one.

Key Responsibilities

* Coordinate and execute operational activities predominantly within North America, ensuring seamless execution and high-quality results

• Provide project management of multiple, simultaneous field projects, prioritizing tasks and deadlines to meet project objectives
• Plan and coordinate telecom operations with a focus on professionalism and efficiency, ensuring timely and effective communication with stakeholders
• Lead the recruitment and training of new pilots, ensuring they're equipped with the skills and knowledge needed to succeed
• Ensure readiness for pilots before they arrive on site, providing comprehensive support and guidance to ensure a smooth experience
• Tackle issues on the fly to maintain quality and service, demonstrating exceptional problem-solving skills and adaptability
• Support pilots with site access or planning needs, providing timely and effective assistance to ensure project success
• Understand drone capabilities and airspace regulations, staying up-to-date on industry developments and best practices
• Maintain awareness of the telecommunications industry, including specific equipment and access requirements
• Work with the Quality Control team to maintain standards, ensuring high-quality results and continuous improvement
• Keep track of projects with daily reports using spreadsheets and software, providing accurate and timely updates to stakeholders

Requirements

* Bachelor's degree preferred, with a strong focus on business, operations, or a related field

• 1-2 years of work or internship experience in a fast-paced environment, preferably in transactional work, logistics, customer service, or hospitality
• Excellent planning, scheduling, and project management skills, with the ability to work both independently and in team settings
• Organizational skills and the flexibility to jump from priority to priority, demonstrating adaptability and a strong work ethic
• Ability to work remotely and coordinate effectively with a fully remote workforce, leveraging technology to stay connected and productive
• Interest in technology and the drone space, with a willingness to learn and grow in this exciting industry
• Drone experience, knowledge of UAV operations and regulations is a plus, but not required
• Excellent English written and verbal communication skills, with the ability to communicate effectively with customers, pilots, and internal teams
• Exceptional customer service skills, with a focus on delivering high-quality results and exceeding customer expectations
• A high degree of attention to detail, with a strong focus on accuracy and precision
• Relevant experience with drones, and/or photography is preferred, but not required
• Familiarity with the telecommunications industry, including specific equipment and access requirements
• Ability to work independently and in a team, with a strong focus on collaboration and communication

Benefits

* Work with a leading intelligent aerial imaging company, with established, successful relationships across myriad industries

• Medical insurance covered up to 100% depending on the plan chosen, ensuring comprehensive coverage and peace of mind
• Dental & vision insurance, providing additional benefits and support for your overall well-being
• Flexible time off, allowing you to recharge and prioritize your personal and professional goals
• Stock incentive program, providing opportunities for growth and financial rewards
• Work from home environment, offering flexibility and autonomy in your work arrangements
• Autonomy and upward mobility, with opportunities for career growth and professional development
• Diverse, equitable, and inclusive culture, where your voice matters and your contributions are valued

How to Apply

If you're a motivated and talented individual who's passionate about the drone industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our team's success.

Submit Your Application

Don't miss this chance to make a significant impact and start your career journey with arenaflex. Apply now and take the first step towards a rewarding new role. Apply To This Job Apply for this job