Experienced Customer Support Specialist – US Market (1-Year Contract, Remote) at arenaflex
Join arenaflex's dynamic Customer Care team and take on the exciting challenge of supporting our growing US customer base. As a key member of our team, you will be responsible for providing top-notch support via email and chat, researching and explaining our services, and evaluating updates to our products to recommend possible improvements.
About arenaflex
arenaflex is a leading legal-tech scale-up founded in 2011, trusted by over 110,000 clients in the EU, the US, and 100+ more countries. We are innovators in our industry, operating on a global scale and developing cutting-edge tech solutions. Our mission is to empower our clients with everything their business needs to thrive, so they can focus on their core product. Recently, we've embarked on a thrilling new adventure, joining forces with team.blue, a worldwide leader in digital enablement. If you're passionate about working at a company that's scaling up, providing SaaS solutions to over 1 million users, and values a culture of continuous learning, transparency, and collaboration, then you're in the right place!
Your Mission
As an enthusiastic Customer Support Specialist, you will be fully responsible for the US market, providing solutions to questions raised by our customers on payments, invoicing, account management, and our products. You will be part of our Customer Care team and will be in charge of guiding and helping users with any queries they might have, as well as evaluating updates to our products to recommend possible improvements.
Key Responsibilities
* Provide top-notch support via email and chat to our US customer base
- Research and explain our services to customers
- Evaluate updates to our products to recommend possible improvements
- Collaborate with the Customer Care team to ensure seamless support
- Stay up-to-date with industry trends and best practices in customer support
Requirements
* At least 2 years of experience in Customer Care or a similar position
- Full professional proficiency in English
- Remarkable enthusiasm and willingness to support a scale-up during its growth phase
- Exceptional soft skills, team spirit, and eagerness to learn
Added Values
* Previous experience in start-up and scale-up working environments
- Experience with HTML/CSS
- Experience with CMSs (such as WordPress, Shopify, Wix)
- Experience with Google Tag Manager
- Proficiency in Dutch, German, or Italian
Location
As a remote worker, you will have the freedom to work from anywhere in the world. However, if you prefer to work from an office, you have the option to use our beautiful offices in Italy (Milan and Bologna) and Germany (Berlin and Hamburg).
Benefits
* REMOTE WORK: Work 100% remotely or from one of our offices in Italy or Germany
- TRAVEL ALLOWANCE TO VISIT A COLLEAGUE: Receive a budget to spend time with your teammates based on the other side of the world
- COMPANY RETREATS AND COWORKING GATHERINGS: Join us for fully paid week-long gatherings to amazing destinations like Venice, Sicily, and the Dolomites
- LEARNING BUDGET: Receive a budget for certifications, events, courses, and books to support your professional growth
- ENGLISH CLASSES: Take online English classes weekly, within working hours, and on several different levels
- WORK EQUIPMENT: Receive an equipment allowance to perform at your best
- BRIGHT & COLLABORATIVE WORK ENVIRONMENT: Join a multicultural team of talented and experienced colleagues
How to Apply
If you're passionate about customer support and want to join a dynamic team, submit your application today! Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Apply To This Job
About arenaflex's Culture
At arenaflex, we believe in a culture of continuous learning, transparency, and collaboration. We're a team of friendly people who are passionate about what we do, and we're always looking for like-minded individuals to join us. If you're excited about the opportunity to work with a global leader in legal-tech, submit your application today!
arenaflex's Commitment to Diversity and Inclusion
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity. If you're passionate about customer support and want to join a dynamic team, submit your application today!
arenaflex's Data Protection Policy
By applying for this role, you hereby declare that you have read and understood arenaflex's data protection policy. For more information, please visit our website at [arenaflex.com](http://arenaflex.com).
Join arenaflex's Team Today!
Don't miss out on this exciting opportunity to join arenaflex's dynamic Customer Care team. Submit your application today and take the first step towards a rewarding career with a global leader in legal-tech! Apply for this job