Experienced Customer Service Representative - Work from Home Opportunity

Imagine a career where your success is measured by the progress of those you serve: aspiring students. You can inspire others to realize their academic potential, reach their educational goals, and make the most of their abilities with arenaflex. Our team is committed to making a difference, one amazing student at a time. We invite you to do the same in this exciting role:

Customer Service Representative - Work from Home

Be the mentor who helps students strive for academic excellence by empowering them to do their best work, overcome challenges, and work to develop the skills to become lifelong learners. You will work with each student throughout their learning experience to challenge, motivate, support, and encourage them to do more than they may have thought possible.

About arenaflex

arenaflex is a leading education provider that has been helping students fit a real-world education into their busy daily lives for over 55 years. With nearly 80 degree programs and concentrations, arenaflex provides flexible online classes, accessible through the University's Virtual Campus or the innovative arenaflex Mobile app. arenaflex maintains two ground campus locations in Colorado Springs and Aurora, Colo. With the help of faculty and industry professionals, arenaflex has awarded over 109,000 degrees to traditional campus and online students since 1965.

Key Responsibilities:

* Support enrollment, student development, and retention services while ensuring a quality learning experience.

• Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.
• Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
• Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
• Offer and teach students how to use resources to help maximize the success of each student.
• Become a certified resume reviewer to provide resume and career development support.
• Be a liaison for students, enabling them to connect with various departments.

What You'll Need:

* Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)

• Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling essential
• Knowledge of academic policies and procedures
• Ability to learn technical skills quickly
• Excellent communication/listening skills, including a pleasant phone manner
• Strong customer support focus and attention to details

What We Offer:

* Competitive hourly salary

• Paid time off
• Comprehensive medical, pharmaceutical, dental, and vision benefits
• Health savings and flexible spending accounts
• 401(k) Savings Plan
• Life and Disability Insurance
• Tuition assistance
• Employee Stock Purchase Plan
• Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.
• Become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches)
• Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.

Work Environment and Company Culture:

arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our team is passionate about making a difference in the lives of our students, and we're looking for like-minded individuals to join us. As a work-from-home customer service representative, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team.

Career Growth Opportunities and Learning Benefits:

arenaflex is committed to the growth and development of our employees. As a customer service representative, you'll have opportunities to learn new skills, take on new challenges, and advance your career. We offer a range of training programs, mentorship opportunities, and professional development resources to help you succeed.

How to Apply:

If you're passionate about making a difference in the lives of students and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Please visit our website to learn more about this exciting role and to submit your application.

Take the Next Step:

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job