Experienced Customer Service & Tutor - Nevada Only (Remote) Opportunity at arenaflex
At arenaflex, we're passionate about revolutionizing online learning and making a positive impact on students' lives. As a pioneer in this exciting growth industry, we're committed to delivering exceptional educational outcomes for our families. We're now urgently hiring an experienced Customer Service & Tutor to join our team in Nevada, working remotely. If you're a passionate individual with a strong desire to help others, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a world leader in online learning, with a strong focus on delivering outstanding educational results for our families. Our in-house team of educators, subject matter experts, and developers work tirelessly to ensure our online program follows the curriculum and meets the needs of our students. When a little extra help is needed, our team of online tutors are available to work one-on-one with students to ensure they're growing in confidence.
What to Expect in this Role
As a Customer Service & Tutor at arenaflex, you'll have the chance to make a real difference by supporting families through their arenaflex journey with proactive contact and guidance. You'll work with families to ensure they're getting the best possible results from our program, maintaining regular contact, checking in on progress, and adjusting programs where necessary. You'll also provide feedback, rewards, and lots of encouragement to our students and their families.
Key Responsibilities
* Respond to inbound calls from students seeking extra assistance with arenaflex content
- Monitor and adjust weekly lesson plans to align with our families' goals
- Provide feedback, rewards, and encouragement to students and their families
- Maintain regular contact with families, checking in on progress and adjusting programs where necessary
- Work with families to ensure they're getting the best possible results from our program
- Provide step-by-step solutions in the arenaflex program to support students' learning
Extensive Training and Development
At arenaflex, we're committed to setting our team members up for success. In your first few weeks, you'll complete a comprehensive training program led by our in-house training team. Once you're up and running, we'll continue to support you with frequent coaching and mentoring from our dedicated coaches and Team Leaders.
About You
This role is suited to a person with a passion for education and helping others. You'll have:
- Exceptional interpersonal skills and the ability to communicate effectively with internal and external stakeholders
- The confidence and maturity to speak with parents about their child's progress
- Confidence dealing with escalations in a professional manner
- Strong organization/administration skills and attention to detail
- Experience in a fast-paced environment working with multiple IT platforms
- Ability to embrace change and drive continuous improvement
- Strong understanding of Math, ideally to grade 12
Tutoring experience or a teaching qualification will be highly regarded but is not required. As part of your role involves giving guidance to students.
Work Environment and Company Culture
arenaflex offers a supportive work-from-home environment, with full-time positions available Monday to Friday, 9am-5pm or 10am-6pm. Part-time hours are also available. We're committed to creating a positive and inclusive work culture that values our team members' well-being and growth.
Compensation and Benefits
* Competitive salary, commensurate with experience ($18-$22 per hour)
- Paid time off
- Opportunity for career growth and professional development
How to Apply
If you're a motivated and passionate individual with a strong desire to help others, we encourage you to apply for this exciting opportunity. Please submit your CV and a short cover letter highlighting your relevant experience and reasons for interest in this role.
Application Questions
To ensure we're both a great fit for each other, please answer the following questions: 1. I am excited to work 9am-5pm or 10am-6pm. Yes / No 2. You must reside in Nevada to secure this role. Agree / Disagree 3. This is a 100% work-from-home role. I am excited to work remote. Yes / No 4. This role involves taking a high number of inbound/outbound calls, are you confident speaking with customers over the phone? Yes / No 5. The salary on offer ($18-$22 per hour based on experience) meets my expectations. Yes / No
Location
Nevada (Required)
Work Location
Remote
Job Type
Full-time
Pay
$18.00 - $22.00 per hour
Benefits
* Paid time off
Apply Now
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job