Experienced Customer Service Representative Team Lead – National Remote
Join arenaflex, a leading healthcare company, in revolutionizing the way people live healthier lives. As a dedicated Customer Service Representative Team Lead, you will be at the forefront of delivering exceptional customer experiences, driving success, and making a meaningful impact on the communities we serve.
About arenaflex
arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Our commitment to diversity, equity, and inclusion drives our work, and we strive to create a healthier atmosphere by embracing the unique perspectives and experiences of our employees.
The Role
As a Customer Service Representative Team Lead, you will be responsible for leading a team of Customer Service Representatives, providing exceptional customer experiences, and driving success in a dynamic and fast-paced environment. You will be the face of arenaflex, answering incoming calls, researching and providing referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers, and utilizing a computer database to verify Medicaid eligibility.
Key Responsibilities
* Lead a team of Customer Service Representatives, providing guidance, support, and coaching to ensure exceptional customer experiences
- Answer incoming calls, researching and providing referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers
- Utilize a computer database to verify Medicaid eligibility, offer additional information such as phone numbers or addresses to individuals who have contacted the wrong organization, and complete additional administrative tasks as assigned that support Care Coordination team
- Collaborate with cross-functional teams to resolve complex customer issues and improve customer satisfaction
- Develop and implement process improvements to increase efficiency and productivity
- Provide regular feedback and coaching to team members to ensure they meet performance expectations
- Participate in on-call rotations to ensure 24/7 customer support
Requirements
* High School Diploma / GED
- Must be 18 years of age OR older
- 2+ years of Customer Service experience working with the insurance, medical, behavioral health setting or financial technology
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
- Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 11:00 PM EST from Sunday - Saturday (October - March) and 8:00 AM - 11:00 PM EST from Monday - Friday (April - September). It may be necessary, given the business need, to work occasional overtime
Preferred Qualifications
* Familiarity working with Financial Health Technology
Telecommuting Requirements
* Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills
* Strong organizational skills
- Ability to understand multiple services and multiple benefit plans for Medicaid
- Ability to multi-task
Compensation and Benefits
* Competitive salary
- Comprehensive benefits package, including medical, dental, and vision insurance
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Paid time off and holidays
- Opportunities for career growth and professional development
Why Join arenaflex?
* Be part of a global organization that delivers care, aided by technology to help millions of people live healthier lives
- Work in a dynamic and fast-paced environment that values innovation and creativity
- Collaborate with a diverse and talented team of professionals who share your passion for delivering exceptional customer experiences
- Enjoy a comprehensive benefits package and opportunities for career growth and professional development
- Make a meaningful impact on the communities we serve and contribute to our mission to help people live healthier lives
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application today, and join arenaflex in revolutionizing the way people live healthier lives. Apply To This Job Apply for this job