Experienced Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented Customer Service Representative to join our team. As a 100% remote position, you'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive team that's passionate about delivering exceptional customer experiences.

About arenaflex

arenaflex is a global leader in electrical and digital building infrastructures, with over 150 years of innovation and a presence in 180 countries. Our purpose is to improve lives by transforming the spaces where people live, work, and meet with simple, innovative, and sustainable solutions. With a team of over 39,000 employees worldwide, we're committed to excellence, innovation, and customer satisfaction.

The Role

As a Customer Service Representative with arenaflex, you'll be the face of our company, responsible for providing exceptional customer experiences through professional written and verbal communications. You'll be the go-to person for customer inquiries, order processing, and resolving requests, utilizing your product knowledge to drive sales and maintain customer satisfaction. You'll also be an integral part of our team, fostering open communication and championing creative change to improve processing and service levels.

Key Responsibilities

* Process orders received by mail, telephone, fax, EDI, and/or through personal customer contact, providing pricing, availability, and schedule information within established guidelines.

• Research and obtain resolution of a variety of customer inquiries, expediting the delivery of selected orders and tracking order activity to alert appropriate staff of any potential delivery problems.
• Service as a communication link between customers and sales staff to assure responsiveness, providing guidance and assistance to new or less experienced staff.
• Perform other similar and related duties as required.

Qualifications

* A.S. degree in business or related field, or equivalent combination of education and experience.

• Minimum of three years' experience in a successful customer environment/position.
• Experience with manufacturing or electrical industry required.
• Experience with Salesforce, preferred.
• Strong organizational and time management skills, close attention to detail, and ability to effectively handle multiple priorities.
• Ability to work in a high-volume, fast-paced environment.
• Strong computer skills, proficient with word processing, spreadsheet, and presentation software, email, and meeting management software.
• Ability to use the internet and web-based resources efficiently and effectively.
• Must be proficient with mainframe order entry application, with demonstrated ability to type 50 w.p.m. with 100% accuracy.
• Highly collaborative and able to work in a team-based environment.
• Demonstrated exceptional customer service skills and a strong customer orientation.
• Excellent verbal and written communication skills, with ability to communicate effectively across all levels of the organization.

Salary and Benefits

* Competitive salary range: $38,000 - $48,000.

• Comprehensive medical, dental, and vision coverage.
• Distinctive benefits, including high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.

Why Join arenaflex?

* Opportunity to work with a global leader in electrical and digital building infrastructures.

• Flexible remote work arrangement, allowing you to work from anywhere.
• Dynamic and supportive team environment.
• Comprehensive benefits package, including medical, dental, and vision coverage, as well as distinctive benefits.
• Opportunity for career growth and professional development.
• Collaborative and inclusive company culture.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job