Experienced Customer Service Representative - Remote

Join arenaflex, a leading innovator in the iLottery industry, as we continue to shape the future of online gaming and drive outstanding returns for good causes. Are you a customer service enthusiast with a passion for delivering top-notch quality service? Do you thrive in a fast-paced, dynamic work environment and have excellent communication skills? If so, we invite you to join our team as a Customer Service Representative - Remote at arenaflex.

About arenaflex

arenaflex is a pioneering company in the iLottery industry, dedicated to delivering innovative solutions and cutting-edge technology to our partners. As one of the first iLottery platform providers in North America, we have a proven track record of revenue growth and a reputation for excellence. Our team is passionate about creating the most intuitive and fun iLottery experiences for players, and we're looking for like-minded individuals to join our mission.

What You Will Do

As a Customer Service Representative - Remote, you will be the face of arenaflex, interacting with players through live instant messaging, email, and telephone to enhance their experience with online Lottery games. Your responsibilities will include:

• Providing top-notch quality service to players, answering questions, and resolving technical issues
• Troubleshooting technical issues related to computer/tablet/cell phone applications according to established department policies and protocols
• Responding to and processing inbound calls, real-time chat communications, emails, and making outgoing calls
• Communicating special marketing offers to VIP customers
• Providing timely feedback to the company regarding service failures or customer concerns
• Maintaining customer confidentiality
• Adopting and promoting company values
• Remaining current on all new developments and procedures regarding department and company protocols
• Working according to set goals and targets
• Having fun!

What You Will Bring

To succeed in this role, you will need:

• A high school diploma or equivalent, with some college preferred
• 2 or more years of inbound/support call center experience
• 1 or more years of working remotely and achieving set KPIs
• Reliable internet and the ability to pass an internet speed test
• Ability to travel to arenaflex headquarters once each quarter
• Camera readiness while working
• Advanced knowledge of computers and Windows Office Programs
• Experience with computers, smartphones, tablets, and the ability to troubleshoot internet connectivity, app, and browser issues
• Highly developed verbal, interpersonal, and written communication skills
• Demonstrated accuracy with a consistent attention to detail
• Independent judgment, discretion, and initiative in the absence of specific directions from management
• Good grammatical and typing/data entry skills with an emphasis on accuracy
• Ability to thrive in a fast-paced, dynamic work environment and work effectively and efficiently while maintaining a high level of member service
• Organized with excellent time-management skills
• Previous technical support experience an asset

Why Work at arenaflex?

* We hire the best.

• We prioritize innovation.
• We support and empower our team.
• Join us as we continue to shape the future of the iLottery industry by delivering players' favorite games across all channels and driving outstanding returns for good causes.

Our Team Member Benefits

* Comprehensive Health, Vision, and Dental Insurance

• Life Insurance & AD&D Insurance
• 401K Savings Program (With Competitive Corporate Matching for U.S. Employees)
• Paid Vacation and Personal Time
• Quarterly Profit-Sharing Program for All Employees Who Have Completed Six Months of Continuous Service
• Fully Paid Parental Leave Program
• Wellness and Employee Assistance Program (EAP) from Ulliance Life
• Company-Provided Laptop
• Career Development Opportunities including Ongoing Training and Professional Development Courses (Including the arenaflex Leadership Academy for Emerging Leaders)

About arenaflex

arenaflex is a leading innovator in the iLottery industry, dedicated to delivering innovative solutions and cutting-edge technology to our partners. As one of the first iLottery platform providers in North America, we have a proven track record of revenue growth and a reputation for excellence. Our team is passionate about creating the most intuitive and fun iLottery experiences for players, and we're looking for like-minded individuals to join our mission.

Equal Employment Opportunities

arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Simple Application Process

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