Experienced Customer Service Representative – Retail and Food Service

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we have an exciting opportunity for you to join our team at arenaflex as an Experienced Customer Service Representative – Retail and Food Service. At arenaflex, we're committed to bringing passion and customer focus to the business. We're a dynamic and growing organization that values our employees and provides a supportive and inclusive work environment. As a Customer Service Representative, you'll play a critical role in delivering an exceptional customer experience, ensuring customer satisfaction, and driving sales growth.

About arenaflex

arenaflex is a leading provider of retail and food service solutions, with a strong presence in the industry. We're committed to innovation, customer satisfaction, and employee development. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team.

Job Expectations

As an Experienced Customer Service Representative – Retail and Food Service, you'll be responsible for:

• Maintaining courteous, professional contact with co-workers, customers, vendors, and community at large
• Maintaining neat appearance and good personal hygiene in compliance with arenaflex image standards
• Supporting and following established safety, security, quality guidelines as well as arenaflex's policies, procedures, practices, and programs
• Preserving safety of self, fellow employees, and all others in the work location by utilizing the arenaflex Loss Prevention process
• Ensuring food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage, and disposal procedures
• Following federal law and company standards on carding customers for all age-restricted products sold at the stations
• Working professionally with vendors and contractors
• Regular and punctual attendance is expected
• Following proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products

Essential Functions

* Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact

• Conduct all point-of-sale activities accurately and safely while adhering to arenaflex guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment
• Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. arenaflex cash handling policies, guidelines, and procedures are followed consistently
• Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable
• Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed
• Actively promote store specials and other marketing programs
• Cross-check price of delivered goods for accuracy
• Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store
• Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only)
• May perform other duties as assigned by management

Requirements/Qualifications

* Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays

• Strong attention to detail
• Ability to handle challenging situations professionally and exercise exceptional judgement
• Ability to work both independently and in team settings
• Must possess required up-to-date food handling certificates, as required by law (in specific locations only)
• Cooking/Restaurant experience preferred

Supervisor Responsibilities

* This position has no supervisory responsibilities

Travel

* Rare, limited to required training and coverage for nearby stations

Physical Demands

* Ability to stand and walk for long periods of time on hard and uneven surfaces

• Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds
• Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity
• Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment
• Periodic exposure to all outdoor conditions during daylight hours
• Moderate exposure to walk-in coolers and freezers at 34 F or lower
• Frequent handwashing and attention to personal cleanliness standards

Compensation and Benefits

* Competitive salary range: $17.00 - $18.00

• Full-time & Part-time shifts available
• Direct Deposit with competitive weekly pay
• Health & Wellness packages available for purchase
• Education reimbursement program
• Shift Differential Pay for select shifts and job titles
• Management Bonus Program
• Loyalty Service time Program
• Commuter benefit Program

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team at arenaflex. Apply To This Job Apply for this job