Experienced Customer Service Representative – Airport Location at arenaflex

Join arenaflex, a leading mobility company, in our mission to revolutionize the way people move and connect. At arenaflex, we're not just a company – we're a community of passionate individuals driven by a shared vision to be the world's best and most trusted mobility company. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible in the automotive rental and leasing industry. We're seeking an experienced Customer Service Representative to join our team at the Eagle County Regional Airport location. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences, ensuring seamless transactions, and driving business growth. If you're a motivated individual with a passion for customer service, we encourage you to apply now!

About the Role:

As a Customer Service Representative at arenaflex, you'll be responsible for providing top-notch customer service to both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You'll gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Key Responsibilities:

* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins, and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features, and other services
• May sell optional protection products, upgrades, fuel options, and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as:

+ Research and billing support tasks + Accounts receivables + Transfer and key logs + Run miscellaneous reports + Supply maintenance + Process customer billing

• Perform miscellaneous and backup duties job-related duties as assigned

Available Schedule:

* Monday: 12:30PM - 9:00PM

• Tuesday: 12:30PM - 9:00PM
• Wednesday: 12:30PM - 9:00PM
• Thursday: 12:30PM - 9:00PM
• Friday: 12:30PM - 9:00PM
• Saturday: OFF
• Sunday: OFF

We Offer:

* Competitive salary

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development
• Bonus incentives
• Opportunities for career growth and advancement

Essential Qualifications:

* Must be at least 18 years of age

• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have at least 6 months customer service experience in a fast-paced environment
• Must have worked 12 (twelve) months or more at most recent employer
• Experience working late nights preferred

Preferred Qualifications:

* Previous experience in the automotive rental and leasing industry

• Knowledge of rental terms and conditions, vehicle features, and other services
• Experience working with customers in a fast-paced environment
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Basic accounting and administrative skills

Why Join arenaflex?

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. We offer a range of benefits and perks, including:

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Training and development programs
• Recognition and rewards for outstanding performance
• A dynamic and supportive work environment

How to Apply:

If you're a motivated individual with a passion for customer service, we encourage you to apply now! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to review your application and discuss this exciting opportunity with you! Apply To This Job Apply for this job