Experienced Bilingual Customer Service Representative – Limited Service (Remote in NJ)

Job ID: 12345

Location:

Remote in New Jersey

Job Type:

Full-time, Limited Service (Temporary), approximately 4 months

About arenaflex:

arenaflex is a leading provider of innovative solutions in the healthcare industry. With a strong commitment to excellence and customer satisfaction, we strive to make a positive impact on the lives of individuals and families. Our team of dedicated professionals is passionate about delivering exceptional service and support to our customers. If you're looking for a challenging and rewarding career opportunity, join us at arenaflex!

Job Summary:

We're urgently hiring an Experienced Bilingual Customer Service Representative to join our team in New Jersey. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and assisting them with their health care coverage needs. If you're fluent in English and Spanish, have excellent communication skills, and are passionate about delivering outstanding customer service, we encourage you to apply!

Key Responsibilities:

* Answer incoming calls from customers, including general inquiries, and assist them with their health care coverage needs

• Respond effectively to all forms of inbound and outbound contacts, including phone calls, emails, and chats
• Track and document all inquiries using our applicable systems
• Process new applications for health care coverage via the telephone, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans
• Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested
• Facilitate the fulfillment of caller requests for materials via mail, email, or download
• Facilitate translation services for non-English speaking callers according to procedures
• Escalate calls or issues to the appropriate designated staff for resolution as needed
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems

Minimum Requirements:

* High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience

• Must be fluent in English and Spanish
• Strong data entry and telephone skills
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced work environment
• Ability to successfully execute many complex tasks simultaneously
• Ability to work as a team member, as well as independently
• Previous experience with computers, phone systems, and headsets preferred
• Previous experience in customer service and call center preferred

Technical Requirements:

* Must have a personal PC with operating system of Windows 10 or higher

• Home internet speed 25+ Mbps download speed; 15+ Mbps upload and hardwired
• PC Processor: Intel i5, AMD Ryzen 5, or better
• PC Memory: 3.1 8+ GB RAM
• PC Hard Drive Storage: 4.1 256 GB SSD
• USB Headset with wired microphone
• Webcam
• Smartphone: Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login

Benefits and Perks:

* Competitive salary: $19.00/hour

• Benefits including Medical, Dental, Vision, and 401k
• Paid Time Off (PTO) and Holidays
• Employee Recognition, Discount, and Wellness Programs
• Diversity, Equity, and Inclusion Initiatives
• Professional Development Opportunities

Work Environment and Company Culture:

* Work from home in a comfortable and quiet environment

• Collaborative and dynamic team environment
• Opportunities for growth and development
• Recognition and rewards for outstanding performance
• Flexible work arrangements to balance work and personal life

How to Apply:

If you're passionate about delivering exceptional customer service and are fluent in English and Spanish, we encourage you to apply! Please submit your resume and cover letter to our online application portal. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Pay Transparency:

arenaflex compensation is based on various factors, including job location, education, training, experience, and external market analysis. We offer a competitive salary and a comprehensive benefits package, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.

Minimum Salary:

$19.00/hour

Maximum Salary:

$19.00/hour

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