Experienced Customer Service Manager – Retail Operations and Team Leadership

At arenaflex, we're on a mission to revolutionize the way we approach customer service and retail operations. As a seasoned Customer Service Manager, you'll play a pivotal role in driving our success by leading high-performing teams, achieving sales goals, and delivering exceptional customer experiences. If you're passionate about building a career in retail management and are eager to join a dynamic organization that values innovation and teamwork, we want to hear from you!

About arenaflex

arenaflex is a leading organization in the retail industry, dedicated to providing top-notch customer service and creating a positive shopping experience for our customers. With a strong presence in the market, we're committed to driving growth, innovation, and excellence in everything we do. Our team is passionate about making a difference in the lives of our customers and employees, and we're looking for like-minded individuals to join our journey.

Job Summary

As an Experienced Customer Service Manager, you'll be responsible for overseeing the daily operations of our retail stores, leading a team of Retail Sales Associates, and driving sales growth through effective leadership and customer service strategies. You'll work closely with our store leadership team to establish clear company vision, ensure team member engagement, and drive business results. If you're a results-driven leader with a passion for customer service and retail operations, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Execute retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location

• Make decisions on matters relating to the day-to-day retail operation within your defined work area
• Conduct new goods inventory and ensure proper reporting
• Reconcile and balance all daily paperwork
• Ensure Team Members deliver excellent customer service to donors and customers
• Work to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed
• Maintain the day-to-day operations of the store, including managing and meeting Team Member and customer needs
• Ensure store locations are clean, well-kept, and reflect the arenaflex brand appropriately
• Transfer to different stores at any given time due to business needs
• Oversees and maintains the day-to-day operations of the sales floor, including daily maintenance, custodial duties, and floor standards
• Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures
• Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various arenaflex divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business
• May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed
• Processes complex sales transactions, including customer returns
• Collaborates with store leadership to establish clear company vision and ensure Team Member engagement
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members
• Provides regular mentoring, training, and coaching to develop skills of Team Members
• Plays a critical role in driving company culture change efforts and change management processes
• Models arenaflex Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation
• Performs other related duties, as assigned

Essential Qualifications

* High School Diploma, GED, or equivalent work experience

• One-year work experience in Retail Management, preferred
• One-year customer service experience required
• Proficient in Microsoft Office Suite
• Ability to pass a background check and drug screen, where applicable for position
• Ability to speak and read English proficiently

Preferred Qualifications

* Bachelor's degree in Business Administration, Marketing, or related field

• Two or more years of experience in retail management or customer service leadership
• Proven track record of achieving sales goals and driving business results
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer

* Competitive salary, commensurate with experience

• Comprehensive Total Rewards package, including:

+ 5 Medical Plans + Employer Funded Health Reimbursement Account (HRA) + 3 Dental Plans + Vision Plan + 401K (Immediate participation upon hire) + Employer Paid Life Insurance + Employee Assistance Program (EAP) + Paid Time Off; Sick and Vacation + Paid Holidays

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Why Join arenaflex?

* arenaflex is a Best Place to Work, as recognized by the Phoenix Business Journal

• We've seen double-digit growth year after year for nearly a decade
• We value diversity and are committed to creating a positive and inclusive work environment
• We're passionate about making a difference in the lives of our customers and employees

How to Apply

If you're a motivated and results-driven leader with a passion for customer service and retail operations, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss how you can become a vital part of our success story. Apply To This Job Apply for this job