Experienced Customer Service Center Coordinator - Smart Buildings / Automation, Fire Alarm And Security Systems - Irving, TX (1st Shift)
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex's dynamic team as an Experienced Customer Service Center Coordinator - Smart Buildings / Automation, Fire Alarm And Security Systems - Irving, TX (1st Shift). In this critical role, you will play a vital part in ensuring the success of our customers by providing top-notch support and coordination for our field technical service activities.
About arenaflex
arenaflex is a global technology company that empowers customers by combining the real and digital worlds. We take pride in enabling sustainable progress through technology, improving how we live, work, and move today and for the next generation. Our mission is to create perfect places that improve people's lives, and we're committed to putting our people first to achieve this goal.
The Role
As an Experienced Customer Service Center Coordinator, you will be responsible for coordinating and scheduling field technical service activities to ensure customer expectations and commitments are met while delivering the highest quality service possible to assigned product lines. You will provide support, information, prioritization, and coordination of assignments for field service personnel for emergency service dispatch and national/enterprise account call handling. You will serve as the main point of contact for all service customers, ensuring all service requests and dispatches are well detailed, coordinated, prioritized, and organized for review and follow-up action whenever vital.
Key Responsibilities:
- Coordinate and schedule field technical service activities to ensure customer expectations and commitments are met - Provide support, information, prioritization, and coordination of assignments for field service personnel for emergency service dispatch and national/enterprise account call handling - Serve as the main point of contact for all service customers - Ensure all service requests and dispatches are well detailed, coordinated, prioritized, and organized for review and follow-up action whenever vital - Work alternating weekly work schedules within the anticipated hours of 6:00/7:00 AM - 6:00/7:00 PM, which may include weekend days as scheduled - Cover additional alternate days/schedules to meet department needs
Essential Qualifications:
- High school diploma or state-recognized GED - Experience in customer service call handling, dispatching, and service response in a related technical industry or military background (3+ years preferred) - Knowledgeable in Microsoft Office, PC, and business software systems (i.e., SAP) - Strong typing skills - Ability to work during times of high call processing activity and time constraint demands - Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:
- Associate Degree - 3+ years' experience in customer service call handling, dispatching, and service response in a related technical industry - Knowledge of HVAC Controls Concepts (Mechanical & Automation) - Bilingual (Spanish or French)
Benefits and Perks:
- Competitive compensation package with a salary range of $33,800 - $57,960 - Variety of health and wellness benefits to our employees - Opportunity to work in a dynamic and supportive team environment - Career growth opportunities and learning benefits - Flexible work arrangements to support work-life balance - Recognition and rewards for outstanding performance
Work Environment and Company Culture:
- Remote work facility with a collaborative and inclusive work environment - Diverse and global team with a commitment to diversity, equity, and inclusion - Emphasis on employee well-being, growth, and development - Opportunities for professional growth and advancement - Recognition and rewards for outstanding performance
How to Apply:
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and let's discuss how you can become a vital part of our success story.
Equal Employment Opportunity Statement:
arenaflex is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state, or local law.
Reasonable Accommodations:
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EEO is the Law:
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Pay Transparency Non-Discrimination Provision:
arenaflex follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
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