Rewritten Job Title:

Join the arenaflex Team: A Dynamic and Supportive Community of Professionals

At arenaflex, we believe that our people are the driving force behind our success. We're a vibrant community of professionals who are passionate about delivering exceptional customer experiences and making a positive impact in our communities. If you're driven by purpose and eager to soar with a dynamic team, we invite you to explore this exciting opportunity as a Customer Service Associate.

About arenaflex

arenaflex is a leading organization in the retail and food service industry, dedicated to fulfilling lives every day. We're a team of caring individuals who are committed to helping our customers, colleagues, and communities thrive. Our mission is to create a workplace where everyone feels valued, supported, and empowered to reach their full potential. We believe that by working together, we can make a real difference in people's lives and create a brighter future for all.

Job Summary

The Customer Service Associate plays a vital role in supporting the store management team to deliver an exceptional customer experience. This role requires a strong and diverse skillset, including excellent communication and problem-solving skills, to drive success in a fast-paced retail and food service environment. As a Customer Service Associate, you will be responsible for providing outstanding customer service, operating cash registers, preparing food and beverages, and maintaining a clean and organized store environment.

Principal Duties:

• Greet and provide an enjoyable shopping experience for all customers, responding to their requests and complaints in a timely and courteous manner.
• Communicate with the management team regarding customer requests and concerns, utilizing the GREAT customer service and customer recovery model to ensure customer engagement.
• Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment, maintaining proper cash levels in the register drawer and change machines.
• Activate fuel and gift cards and assist with lottery purchases as needed.
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
• Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles.
• Perform customer fuel transactions and monitor activities at the fuel court, stopping fuel pumps if necessary.
• Prepare all made-to-order food and/or beverages according to recipe or customer specifications.
• Stock food and beverage areas with products and supplies to ensure in-stock conditions at all times, ensuring coffee thermals are filled and working properly.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills.
• Follow proper coding procedures, checking expiration codes, facing, and inspecting all items, pulling expired items, documenting, and discarding.
• Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications.
• Complete all store housekeeping functions, including cleaning, dusting, sweeping, mopping, emptying trash, etc.
• Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards.
• Complete other tasks as assigned by store management.

Essential Functions:

• Ability to work well individually as well as in a team environment.
• Good communication skills.
• Excellent customer service skills.
• Ability to learn FSRA process and procedures and demonstrate on a daily basis.
• Ability to work overtime as needed.
• Ability to multi-task in a fast-paced environment.
• Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures.
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly.
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing.
• Must be able to lift and carry up to 35 lbs.
• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
• Must be at least 16 years old.
• Must have reliable transportation.
• Must wear slip-resistant shoes at all times.
• Must be able to tolerate exposure to cleaning products.

Basic Qualifications:

• Pursuit of or high school diploma or equivalent, preferred.
• Prior food service and/or customer service experience preferred.

Compensation and Benefits:

arenaflex offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. As a valued member of our team, you will enjoy a range of benefits, including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional development and advancement.

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace where everyone feels valued, supported, and empowered to reach their full potential. We offer a dynamic and supportive community of professionals who are passionate about delivering exceptional customer experiences and making a positive impact in our communities. If you're driven by purpose and eager to soar with a dynamic team, we invite you to explore this exciting opportunity as a Customer Service Associate.

How to Apply:

Ready to join the arenaflex team? Click the link below to apply for this exciting opportunity:

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team, and we're excited to explore how you can contribute to our success.