Experienced Customer Service Advocate – Remote Opportunity at arenaflex
Job Title: Experienced Customer Service Advocate – Remote Opportunity at arenaflex
Job Description:
About arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading organization in the industry, we're committed to fostering a culture of innovation, collaboration, and growth. Our team of dedicated professionals is driven by a shared vision to make a positive impact on the lives of our members and providers. If you're a customer-focused individual with a passion for delivering top-notch service, we invite you to join our dynamic team as a Customer Service Advocate.Position at a Glance:
- Compensation: $19/hour
- Location: Remote, Illinois
- Company: arenaflex
- Start Date: Immediate openings available
- Position: Customer Service Advocate-remote $19 Hourly
Job Summary:
We're seeking an experienced Customer Service Advocate to join our remote team at arenaflex. As a Customer Service Advocate, you will serve as the first-line advocate for resolving inquiries, issues, or concerns for members and/or providers. You will leverage various communication channels to provide timely, accurate, and personalized support on routine complaints. If you're a customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.Responsibilities:
As a Customer Service Advocate at arenaflex, you will be responsible for:- Receiving and responding to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner
- Mitigating and preventing complaints from being escalated to resolve in initial contact
- Serving as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
- Resolving basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
- Maintaining performance and quality standards based on established contact center metrics
- Providing customer service in a high-paced contact center environment over the phone, via live chats, and emails
- Documenting all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
- Remaining up-to-date and adhering to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
Performs other duties as assigned:
- Complies with all policies and standards