Experienced Customer Experience Coordinator – Retail Store Operations and Team Leadership

At arenaflex, we're not just a company – we're a community of passionate individuals who thrive on delivering exceptional customer experiences. As a Customer Experience Coordinator, you'll play a vital role in shaping the face of our retail stores, fostering a culture of excellence, and driving business growth. If you're a natural people person with a knack for leadership, we want to hear from you!

About arenaflex

arenaflex is a dynamic retail organization with a rich history of innovation and customer satisfaction. Our stores are a treasure trove of exciting surprises, offering a unique blend of designer brands, statement pieces, and everyday essentials. With over 1,000 stores across the country, we're constantly evolving, yet always committed to the thrill of the find. Join our team, and you'll discover a work environment that's ever-changing, yet always encouraging.

The Role

As a Customer Experience Coordinator, you'll be responsible for promoting an exceptional customer experience, overseeing a team of Associates, and driving sales growth. Your key responsibilities will include:

• Creating a positive internal and external customer experience
• Promoting a culture of honesty and integrity; maintaining confidentiality
• Training and mentoring Associates on front-end principles, personalizing the customer experience, and promoting loyalty programs
• Assigning registers, supporting and responding to POS coverage needs, and coordinating breaks for all Associates
• Addressing customer concerns and issues promptly, ensuring a positive customer experience
• Ensuring Associates execute tasks and activities according to store plan; prioritizing as needed
• Communicating accurately and effectively with management and Associates when setting and addressing priorities; providing progress updates
• Providing and accepting recognition and constructive feedback
• Partnering with Management on Associate training needs to increase effectiveness
• Ensuring adherence to all labor laws, policies, and procedures
• Promoting credit and loyalty programs
• Supporting and participating in store shrink reduction goals and programs
• Promoting safety awareness and maintaining a safe environment
• Other duties as assigned

Who We're Looking For

We're seeking a motivated and experienced individual who can lead by example, foster a positive team environment, and drive business growth. If you're the right fit, you'll possess:

• Availability to work a flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Ability to multi-task and prioritize tasks effectively
• Strong communication and organizational skills with attention to detail
• Ability to respond appropriately to changes in direction or unexpected situations
• Team player with excellent interpersonal skills
• Ability to train others
• 1 year retail experience and 6 months of leadership experience

Benefits and Perks

As a valued member of our team, you'll enjoy a range of benefits and perks, including:

• Competitive salary range of $16.00 to $16.50 per hour
• Associate discount
• EAP (Employee Assistance Program)
• Smoking cessation program
• Bereavement leave
• 401(k) Associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union membership
• Referral bonuses
• Opportunities for career growth and professional development

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and empowering. We believe in embracing individual differences and promoting a culture of respect, empathy, and understanding. Join our team, and you'll discover a work environment that's dynamic, supportive, and always evolving.

How to Apply

Don't hesitate – apply today! We value a great attitude and a willingness to learn above all. Submit your application, and let's discover the thrill of the find together! Apply To This Job

Equal Employment Opportunity

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Contact Us

For more information about this opportunity or to discuss your application, please contact our HR representative at [insert contact information]. We look forward to hearing from you! Apply for this job