Experienced Customer Experience Associate – Delivering Exceptional Donor Experiences at arenaflex
About arenaflex
At arenaflex, we are a leading organization dedicated to making a positive impact in the lives of our donors, employees, and the community. Our mission is to provide exceptional customer experiences that inspire others to save lives. We are committed to fostering a culture of Commitment, Integrity, and Respect, where our employees feel valued, empowered, and motivated to make a difference.Job Summary
We are seeking an experienced Customer Experience Associate to join our team of heroes at arenaflex. As a Customer Experience Associate, you will play a critical role in developing, delivering, and evaluating programs that ensure a positive donor experience in support of our Customer Experience initiatives. If you are passionate about delivering exceptional customer experiences, have a strong commitment to our Core Values, and are eager to make a difference, we want to hear from you!Key Responsibilities
As a Customer Experience Associate, you will be responsible for:- Providing onsite donor engagement at specific arenaflex mobile blood drives to create a positive and memorable experience for our donors.
- Exhibiting an enthusiastic and professional demeanor when interacting with our donors, chairpersons, and arenaflex employees.
- Receiving and processing communications from internal and external customers, and addressing, resolving, or routing customer concerns to the appropriate teams.
- Providing ongoing Customer Experience feedback to arenaflex Management, and advocating for our Service Program to be exhibited by our team members during mobile blood drives.
- Determining and implementing "Best Practices" for customer engagement and retention, and looking for opportunities to increase donor engagement and provide positive engagement opportunities.
- Representing the voice of the donor and providing input into every core Customer Experience initiative and process.
- Completing administrative tasks correctly and on time, and helping as needed with reports, events, and required paperwork.
- Understanding, monitoring, and ensuring effective execution of all arenaflex policies and procedures to support organizational goals and values.
Requirements
To be successful in this role, you will need:- An Associate's Degree (Bachelor's desirable) from an accredited college or university, plus a minimum of three years of customer service experience or equivalent combination of education and experience.
- Two years of customer service experience in a client-facing opportunity is preferred.
- Proficiency in computer software, including Microsoft Office Suite, with advanced experience in Excel preferred.
- Bilingual English/Spanish is highly preferred.
- The ability to type 50 wpm, with good attention to detail and accuracy.
- Good interpersonal communication skills, with the ability to manage multiple projects and prioritize own work.
- Healthcare experience is highly desirable.
- A valid Texas Driver's License (TDL) plus an acceptable driving record.
What We Offer
As a valued member of our team, you will enjoy:- A competitive compensation and benefits package.
- A Texas Medical Center location with free parking.
- An engaging and exciting opportunity to make a difference in the lives of our donors and the community.
Work Environment and Culture
At arenaflex, we pride ourselves on our inclusive and supportive work environment, where our employees feel valued, empowered, and motivated to make a difference. We are committed to fostering a culture of Commitment, Integrity, and Respect, where our employees feel comfortable sharing their ideas, concerns, and suggestions.Career Growth Opportunities and Learning Benefits
We are committed to investing in the growth and development of our employees, with opportunities for career advancement, training, and professional development. Our employees enjoy a range of benefits, including:- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- Training and education programs to support your growth and development.
- A supportive and inclusive work environment.