Experienced Customer Care Agent – Remote Customer Service Representative

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented and dedicated Customer Care Agent to join our remote team. As a Customer Care Agent, you'll be the voice of our customers, providing exceptional support and ensuring their experience with arenaflex is nothing short of amazing. About arenaflex arenaflex is a leading online gaming platform that's big on tech, big on performance, and most of all, big on fun. We're an award-winning company that's experienced explosive growth, and we're now looking for rock stars to join our quest for total world domination. Our Customer Experience Executives are the fourth emergency service, and we're committed to delivering a tailored service that anticipates customer needs while providing vital feedback to our core teams to continuously improve and develop our award-winning product. The Role As a Customer Care Agent, you'll be responsible for handling live chat queries from our customers about a range of topics, including deposits, withdrawals, gaming, and safer gambling. You'll be an experienced problem solver, thinking outside the box to support in resolving customer queries in lightning speed. You'll also be responsible for: * Highlighting trends in contact to Senior Executives and Managers to support early identification of issues * Identifying potentially vulnerable customers and ensuring they receive the right support as early as possible * Keeping our site safe and secure by adhering to our policies and procedures * Understanding and listening to customer complaints, attempting to resolve these at the first point or escalating correctly where necessary What We're Looking For * Zendesk experience, so you can hit the ground running * A keen attention to detail and a understanding of what 5* quality looks like * A minimum of 6 months experience working in a high-volume service environment * A great understanding of the customer service industry and what it takes to be best in class * Previous experience in iGaming would be great, but not essential as you'll receive top-class training What We Offer At arenaflex, we take pride in providing an array of fantastic benefits to our valued team members. Enjoy a competitive salary package that recognizes your hard work and dedication. Need some extra time off? We've got you covered with additional leave days, and we believe in celebrating life's special moments, including your birthday, with dedicated birthday leave. Family matters to us, too, which is why we offer a generous four-week parental leave. Your well-being is our priority, supported by international health and life insurance. Stay motivated with wellness incentives and seize opportunities for personal and professional growth with our growth allowance. Embrace a flexible working environment that caters to your needs, and join our friendly and multinational team, where collaboration and camaraderie flourish. Our Commitment to Diversity and Inclusion We are committed to fostering a workplace that values and celebrates diversity. We welcome individuals of all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected. Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success. Work Schedule and Requirements This position operates on a rotational schedule of 4 days on followed by 2 days off, including evening shifts and weekend work as part of the regular rotation. The shifts are 8am to 12pm and 6pm to 10pm. This can be a fully remote job from the EMEA time zone, and the role requires a minimum of 20 hours per week. The salary range offered is £11K-13K. Don't Hesitate, Apply! Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our team of rock stars at arenaflex! ```html

Join Our Team Today!

At arenaflex, we're passionate about delivering exceptional customer experiences, and we're looking for talented individuals to join our remote team. If you're a customer-centric professional with a passion for delivering 5-star quality service, we'd love to hear from you!

Key Responsibilities:

• Handle live chat queries from customers about a range of topics, including deposits, withdrawals, gaming, and safer gambling
• Highlight trends in contact to Senior Executives and Managers to support early identification of issues
• Identify potentially vulnerable customers and ensure they receive the right support as early as possible
• Keep our site safe and secure by adhering to our policies and procedures
• Understand and listen to customer complaints, attempting to resolve these at the first point or escalating correctly where necessary

What We're Looking For:

• Zendesk experience, so you can hit the ground running
• A keen attention to detail and a understanding of what 5* quality looks like
• A minimum of 6 months experience working in a high-volume service environment
• A great understanding of the customer service industry and what it takes to be best in class
• Previous experience in iGaming would be great, but not essential as you'll receive top-class training

What We Offer:

• A competitive salary package that recognizes your hard work and dedication
• Additional leave days to help you recharge
• Dedicated birthday leave to celebrate life's special moments
• Four-week parental leave to support your family
• International health and life insurance to prioritize your well-being
• Wellness incentives to keep you motivated
• Growth allowance to support your personal and professional growth
• A flexible working environment that caters to your needs
• A friendly and multinational team where collaboration and camaraderie flourish

Our Commitment to Diversity and Inclusion:

We are committed to fostering a workplace that values and celebrates diversity. We welcome individuals of all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success.

Work Schedule and Requirements:

• This position operates on a rotational schedule of 4 days on followed by 2 days off, including evening shifts and weekend work as part of the regular rotation
• The shifts are 8am to 12pm and 6pm to 10pm
• This can be a fully remote job from the EMEA time zone
• The role requires a minimum of 20 hours per week
• The salary range offered is £11K-13K

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our team of rock stars at arenaflex!

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