Experienced Consultant Streaming Support - Customer Service Representative

Join arenaflex, a leading digital transformation company, in revolutionizing the customer experience for a global giant in the streaming media and entertainment industry. Are you passionate about delivering exceptional customer service and have a knack for troubleshooting streaming issues? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join our team of enthusiastic and people-oriented professionals at arenaflex, where we're dedicated to making digital processes feel more human for our customers.

About arenaflex

arenaflex is a digital transformation company that has been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years. We're proud to have been recognized as a Great Place to Work in the US, and we're committed to fostering a culture of innovation, collaboration, and growth.

Job Description

As a Consultant Streaming Support - Customer Service Representative at arenaflex, you'll play a critical role in delivering exceptional customer experiences for a global giant in the streaming media and entertainment industry. Your primary responsibilities will include:

• Providing top-notch customer service to customers via phone, email, and chat, resolving issues and answering questions related to streaming services
• Troubleshooting streaming issues, including basic technical support and problem-solving skills
• Utilizing CRM applications to manage customer interactions and track issues
• Collaborating with internal teams to resolve complex customer issues and improve overall customer satisfaction
• Participating in ongoing training and development to stay up-to-date on the latest streaming services and technologies
• Working in a fast-paced, dynamic environment with a focus on continuous improvement and innovation

What We Offer

* Competitive hourly rate and paid training

• Additional pay incentives as well as monthly rewards & recognition programs
• Medical, dental, and vision benefits, plus added benefits such as 401k and paid time off
• Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy
• Promote from within opportunities – 80% of our frontline leaders began their careers at arenaflex as reps
• EAP & Health and Wellness programs, including a personal trainer dedicated to arenaflex

Qualifications

* Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience

• Experience with streaming, including basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Technical support experience
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills, with the ability to use several applications simultaneously
• Experience working with CRM applications (preferred)

Requirements for Working from Home

* Excellent Internet connectivity:

• Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• Wireless and/or satellite Internet Service Providers are not compatible with our systems.

Why Join arenaflex?

* Be part of a dynamic, fast-paced environment where no two days are ever the same

• Collaborate with a talented team of professionals who are passionate about delivering exceptional customer experiences
• Enjoy a competitive compensation package, including additional pay incentives and rewards
• Take advantage of ongoing training and development opportunities to stay up-to-date on the latest streaming services and technologies
• Participate in our EAP & Health and Wellness programs, including a personal trainer dedicated to arenaflex

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for troubleshooting streaming issues, we invite you to apply today. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to fostering a culture of inclusion and respect, and we are proud to be a Great Place to Work in the US. Apply for this job