Experienced Third Shift Customer Solutions Representative – Remote Opportunity with arenaflex

Are you a customer-focused individual with excellent communication skills and a passion for delivering exceptional service? Do you thrive in a dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Third Shift Customer Solutions Representative to join our team of dedicated professionals. As a fully remote position, you will have the flexibility to work from the comfort of your own home while providing top-notch customer service to our valued clients.

About arenaflex

arenaflex is a leading provider of innovative solutions in the industry. We pride ourselves on our commitment to excellence, customer satisfaction, and employee growth. Our team is comprised of talented individuals who share a common goal: to deliver exceptional results and make a lasting impact. As a member of our team, you will have the opportunity to work with a diverse range of clients, develop your skills, and advance your career in a supportive and collaborative environment.

Job Summary

As a Third Shift Customer Solutions Representative, you will be responsible for providing exceptional customer service over the phone, dispatching calls to technicians, and performing various administrative duties. You will be the primary point of contact for our clients, ensuring that their needs are met in a timely and efficient manner. Your strong communication skills, attention to detail, and ability to multitask will make you an invaluable asset to our team.

Key Responsibilities

* Answer inbound phone calls to schedule jobs and handle customer service inquiries

• Initiate outbound phone calls for scheduling of service calls
• Handle various customer inquiries and requests efficiently and accurately
• Dispatch the correct technician (based on qualifications, geography, customer preference) to each job
• Utilize Service Titan & ClearPath software to effectively plan and dispatch jobs
• Proactively communicate with customers regarding estimated arrival times, technician details, etc.
• Communicate with technicians regarding availability, expected completion time, etc.
• Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
• Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
• High interaction with service technicians and various customers from residential to commercial
• Other duties as assigned

Essential Qualifications

* High school diploma or equivalent (GED)

• Minimum of 3 years relevant work experience in customer service environment
• Must be able to work from home efficiently
• Strong verbal and written communication skills
• Attention to detail
• Ability to manage priorities and workflow
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Proficient in Microsoft Office
• Ability to work from home efficiently
• Ability and willingness to work nights and weekends

Preferred Qualifications

* Previous dispatch experience

• Plumbing, Electric & HVAC experience a Plus
• Previous experience working in a call center environment

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and organizational skills
• Ability to work effectively in a team environment
• Proficient in Microsoft Office and other software applications
• Ability to learn and adapt to new systems and processes

Career Growth Opportunities and Learning Benefits

As a member of our team, you will have access to a range of training and development opportunities, including:

• On-site training facility for continuous employee development
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement
• Opportunities for career advancement and professional growth

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the values of:

• Excellence: We strive for excellence in everything we do.
• Customer Focus: We are dedicated to delivering exceptional customer service.
• Teamwork: We work together to achieve our goals.
• Innovation: We encourage creativity and innovation in all aspects of our business.
• Respect: We treat each other with respect and dignity.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and a range of benefits, including:

• Medical, Dental & Vision Insurance
• Supplemental AFLAC Insurance Options
• 401(k) Plan with Company Match
• Company-provided Life Insurance
• Employee discounts on company-provided services
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply To This Job Apply for this job