Experienced Retail Loss Prevention Customer Service Associate II – Asset Protection and Customer Experience Expert
At arenaflex, we're on a mission to provide the little surprises and extra touches that make a house feel like home. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different. As a Retail Loss Prevention Customer Service Associate II, you'll play a vital role in supporting the District Loss Prevention Manager and Store Management by executing core responsibilities focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body-worn camera. You'll also support a positive customer shopping experience in the store and maintain a strong store partnership with store teams and loss prevention.
About arenaflex
arenaflex is a leading home decor and furniture retailer with over 500 stores across the country. We're passionate about providing our customers with an exceptional shopping experience, and we're committed to creating a work environment that's just as exceptional. Our team members are the heart of our business, and we're always looking for talented individuals who share our values and are eager to grow with us.
Key Responsibilities
As a Retail Loss Prevention Customer Service Associate II, you'll be responsible for:
- Maintaining a proper and professional stance in the designated area at the front of the store
- Acting as a visual deterrent to prevent potential loss/dishonesty
- Reviewing and understanding the Store Emergency Response Guide
- Wearing a complete arenaflex-approved uniform, including a Body Worn Camera
- Greeting customers appropriately, demonstrating courtesy and respect
- Establishing and maintaining a position at the front of the store or in a department
- Responding to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio
- Observing and reporting any suspicious behavior or critical incidents to LP or store management
- Performing a closing safety sweep of the store with a member of management
- Adhering to all arenaflex Policy and Procedure
- Documenting required incidents in AIIM Case Management
- Performing other duties as assigned
Who We're Looking For
We're looking for a highly motivated and customer-focused individual who is passionate about providing exceptional service. If you have:
- Strong verbal and written communication skills
- Sound decision-making skills
- Ability to take initiative and perform well independently
- Prioritizes/organizes workload and manages time effectively
- Ability to stand for long periods of time
- 0-2 years retail or security experience
Benefits
As an arenaflex team member, you'll enjoy a range of benefits, including:
- Associate discount
- EAP
- Smoking cessation
- Bereavement
- 401(k) Associate contributions
- Child care & cell phone discounts
- Pet & legal insurance
- Credit union
- Referral bonuses
- 401(k) match
- Medical/dental/vision
- HSA
- Health care FSA
- Life insurance
- Short/long term disability
- Paid parental leave
- Paid holidays/vacation/sick
- Auto/home insurance discounts
- Scholarship program
- Adoption assistance
Compensation
This position has a starting pay range of $16.00 to $18.25 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Applicant Considerations
Applicants with arrest or conviction records will be considered for employment.
Diversity, Equity, and Inclusion
At arenaflex, we're committed to creating a workplace that's inclusive and respectful of all individuals. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
How to Apply
Don't hesitate to apply! We value a great attitude and a willingness to learn above all. Submit your application today and join our team of dedicated professionals who are passionate about providing exceptional service and creating a unique shopping experience for our customers. Apply To This Job
Why arenaflex?
At arenaflex, we're not just a retailer – we're a community of passionate individuals who are dedicated to creating a unique shopping experience for our customers. We're committed to providing our team members with the tools and resources they need to succeed, and we're always looking for talented individuals who share our values and are eager to grow with us. Join our team today and discover the arenaflex difference! Apply for this job