Experienced Phone and Chat Specialist with Bonus Opportunity at arenaflex

Are you a customer service professional looking for a challenging and rewarding role that combines phone and chat interactions? Do you have a strong passion for delivering exceptional customer experiences and a knack for navigating complex situations? If so, we invite you to join arenaflex as a Phone and Chat Specialist with a bonus opportunity!

About arenaflex

arenaflex is a leading innovator in the industry, dedicated to providing cutting-edge solutions that transform the way businesses interact with their customers. Our team is passionate about creating a positive and engaging experience for our clients and their customers, and we're looking for talented individuals like you to help us achieve our goals.

The Role

As a Phone and Chat Specialist at arenaflex, you will play a critical role in connecting nurses with healthcare facilities that need to fill shifts. Your primary responsibilities will include:

• Navigating online to verify nurses' credentials after they've selected the healthcare facility they'd like to work with
• Following up with nurses via written messages to confirm the validity of their credentials for the selected facility
• Handling follow-up phone calls with nurses to check on the status of their shift pick-ups
• Managing large amounts of inbound and outbound calls in a timely manner
• Managing multiple chat channels at once
• Following communication "scripts" when handling different topics
• Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
• Accessing company and client resources to accurately handle calls
• Performing data entry and customer service skills
• Navigating online efficiently to work requests/records received for those requesting to sign up for a shift
• Identifying customers' needs, researching to see if requests have the necessary credentials
• Skilledly changing from one task to another without loss of efficiency or composure
• Maintaining punctuality and attendance at all scheduled times
• Remaining positive and professional in all customer interactions
• Flexibility to cross-train as requested

Qualifications

To be successful in this role, you will need:

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required

Equipment and Software Requirements

To ensure your success in this role, you will need:

• A reliable and dedicated high-speed internet connection
• A secure and established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• A laptop or desktop computer with the following specifications:

+ Processor: Intel Core i5 5200 Series or greater + Memory: 8GB on Windows 8.1 / 10 64 bits + Screen Resolution: 1280x768 or higher, dual monitors required + USB headset + Up-to-date antivirus software installed on the platform and a recent scan completed + Firewall enabled

Pay and Benefits

As a Phone and Chat Specialist at arenaflex, you can expect:

• Starting pay: $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
• Work hours: Shifts between 8:00am-8:00pm (EST) Work Days: Mon-Fri
• Paid Training: 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
• Status: Full Time 40 hours

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Phone and Chat Specialist, you will have the opportunity to:

• Develop your skills and expertise in customer service, phone, and chat interactions
• Learn from experienced colleagues and mentors
• Participate in training programs and workshops to enhance your knowledge and skills
• Take on new challenges and responsibilities as you grow in your role

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values its employees' contributions and well-being. As a Phone and Chat Specialist, you will be part of a team that is passionate about delivering exceptional customer experiences and making a positive impact in the industry. Our company culture is built on:

• Collaboration and teamwork
• Open communication and transparency
• Continuous learning and growth
• Recognition and reward for outstanding performance
• A positive and inclusive work environment

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to apply for the Phone and Chat Specialist position at arenaflex. Click the link below to submit your application and take the first step towards joining our team! Apply To This Job

Simple Application Process

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job