Experienced Pharmacy Technician – Clinical Customer Care (Remote) Role at arenaflex

At arenaflex, we're dedicated to revolutionizing the way people live, work, and thrive. As a leader in the industry, we're committed to delivering exceptional customer experiences and innovative solutions that make a real difference in people's lives. We're now seeking an experienced and highly skilled Pharmacy Technician to join our Clinical Customer Care team in a remote setting. If you're passionate about delivering top-notch customer service, have a strong background in pharmacy operations, and are eager to take on new challenges, we'd love to hear from you!

About arenaflex

arenaflex is a forward-thinking organization that's passionate about empowering people to take control of their health and wellness. Our team is comprised of dedicated professionals who share a common goal: to provide exceptional customer experiences and deliver innovative solutions that make a real difference in people's lives. As a remote employee, you'll be part of a dynamic and collaborative team that's committed to excellence, innovation, and customer satisfaction.

Key Responsibilities

As a Pharmacy Technician on our Clinical Customer Care team, you'll play a vital role in empowering our customers to take their medications correctly and achieve better overall wellness. Your key responsibilities will include:

• Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned
• Making outbound calls for a variety of purposes, including situations deemed urgent by the clinical pharmacist team
• Assisting the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
• Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge
• Completing tickets to support the Customer Care Team and Clinical RPh team
• Maintaining an advanced understanding of all arenaflex Pharmacy's policies and procedures, as well as arenaflex Pharmacy products and services
• Monitoring and processing all help desk assigned tasks on a daily basis
• Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls and following through until resolution has been met
• Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate
• Investigating and reporting pharmacy errors
• Learning pharmacy laws and regulations nationwide
• Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution
• Maintaining confidentiality of all customer information
• Working autonomously and proactively identifying areas in need of improvement
• Constant collaboration with teammates
• Customer-centric and commitment to quality
• Working a flexible schedule, with shifts possibly starting and ending outside of normal business hours
• Performing other tasks assigned while working in a fast-paced environment

Essential Qualifications

* Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)

• High school or equivalent diploma

Preferred Qualifications

* National Pharmacy Technician Certification (PTCB or NHA)

• Demonstrated ability to work as an effective team member
• Strong organization skills and attention to detail
• Experience recognizing and identifying patient medications
• 6+ months of relevant experience working with computer and web-based tools
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

Skills and Competencies

To succeed in this role, you'll need to possess a unique blend of skills and competencies, including:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive customer information
• Strong customer service skills and a customer-centric approach
• Ability to work autonomously and proactively identify areas for improvement
• Strong collaboration and teamwork skills
• Ability to adapt to changing priorities and circumstances

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Pharmacy Technician on our Clinical Customer Care team, you'll have access to a range of learning and development opportunities, including:

• On-the-job training and mentorship
• Regular feedback and coaching
• Opportunities for career advancement and professional growth
• Access to industry-leading training and development programs
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

As a remote employee, you'll be part of a dynamic and collaborative team that's committed to excellence, innovation, and customer satisfaction. Our company culture is built on a foundation of:

• Collaboration and teamwork
• Customer-centricity and a commitment to quality
• Innovation and continuous improvement
• Diversity, equity, and inclusion
• Employee well-being and work-life balance

Compensation, Perks, and Benefits

As a Pharmacy Technician on our Clinical Customer Care team, you'll receive a competitive salary and a range of benefits, including:

• A competitive salary that reflects your skills and experience
• Comprehensive health insurance and wellness programs
• Retirement savings plan and other benefits
• Flexible work arrangements and remote work options
• Access to industry-leading training and development programs
• A dynamic and supportive work environment that encourages collaboration and innovation

Conclusion

If you're a motivated and experienced Pharmacy Technician who's passionate about delivering exceptional customer service and making a real difference in people's lives, we'd love to hear from you! As a remote employee on our Clinical Customer Care team, you'll have the opportunity to work in a dynamic and collaborative environment that's committed to excellence, innovation, and customer satisfaction. Apply now to join our team and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job