Experienced Order Processing Information/ Data Entry Specialist – Customer Service Support

At arenaflex, we're on a mission to revolutionize the way we approach customer service and order processing. As a key member of our team, you'll play a vital role in ensuring seamless interactions with our customers, internal stakeholders, and external partners. We're looking for a highly skilled and motivated Order Processing Information/ Data Entry Specialist to join our dynamic team and contribute to our growth and success.

About arenaflex

arenaflex is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. Our team is passionate about creating a culture of excellence, where collaboration, innovation, and continuous learning thrive. We're committed to fostering a work environment that values diversity, inclusivity, and employee well-being.

Job Summary

As an Order Processing Information/ Data Entry Specialist, you'll be responsible for handling a wide range of tasks related to order processing, customer service, and data management. You'll work closely with internal and external stakeholders to ensure timely and accurate processing of orders, returns, and other customer requests. Your attention to detail, excellent communication skills, and ability to work in a fast-paced environment will be essential in delivering exceptional results.

Key Responsibilities

* Interact with customers, company sales and/or service representatives to handle pre-sales or post-sales service functions related to domestic and/or international order processing.

• Process orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
• Coordinate and perform activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
• Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
• Update databases with the status of returned materials issues and accounts for returns inventory.
• Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• Ensure service information is accessible by sorting and filing documents/forms.
• Handle requests for additional company materials.
• Maintain records of returns, schedule changes, product enhancements or changes, and product pricing, and resolve return credit problems.
• Coordinate and perform activities associated with the transfer of consigned material.
• Coordinate and perform activities associated with order tracking and customs clearance by working with transportation carriers and brokers.

Skills, Knowledge, and Expertise

* Minimum Required Skills and Knowledge: + Direct customer support experience, including administrative experience. + Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education. + Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. + Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.

• Typical Education and Experience: Associate degree or equivalent. 1 - 3 years of related experience.

Benefits

* 401k

• 401K Matching
• Paid Time Off
• Sick Time
• arenaflex offers a generous benefits package that pays 100% of medical, dental, and vision.
• Short Term Disability

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunity to work with a dynamic and innovative team
• Collaborative and inclusive work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance

Are You the One We're Looking For?

If you're a motivated and detail-oriented individual with excellent communication skills, we want to hear from you! arenaflex is committed to fostering a diverse and inclusive workplace, and we encourage applications from candidates from all backgrounds. If you're passionate about delivering exceptional customer experiences and contributing to our growth and success, submit your application today! Apply To This Job Apply for this job