Experienced Senior Representative, Customer Service - Fraud Prevention Specialist

Join arenaflex, a leading innovator in the financial services industry, as we seek a highly skilled and motivated Senior Representative, Customer Service - Fraud Prevention Specialist to join our team. This is an exceptional opportunity to leverage your expertise in customer service, risk management, and sales to drive business growth and deliver exceptional customer experiences.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that is committed to providing innovative financial solutions to our customers. We are dedicated to fostering a culture of excellence, diversity, and inclusion, where our employees can grow and thrive. Our team is passionate about delivering exceptional customer experiences and making a positive impact in the communities we serve.

Job Summary

As a Senior Representative, Customer Service - Fraud Prevention Specialist, you will be responsible for providing top-notch customer service to our clients, resolving complex issues, and preventing fraud. You will be the first point of contact for our customers, and your exceptional communication skills, problem-solving abilities, and product knowledge will make you an invaluable asset to our team.

Key Responsibilities

* Provide exceptional customer service to our clients, responding to their inquiries and resolving issues in a professional and composed manner.

• Build relationships with customers, anticipate their needs, and educate them on our products and services.
• Comply with all arenaflex policies and procedures, as well as risk management guidelines.
• Create a connection with customers to provide outstanding, personalized service.
• Engage in team trainings and help with operational duties.
• Identify needs and make recommendations for quality improvement that creates perceived value to customers.
• Listen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them.
• Meet or exceed sales goals by influencing customers to learn about products/services that will benefit them.
• Participate actively in team meetings to help create a motivational environment.
• Promote and adhere to arenaflex policies and procedures, code of ethics, and all Federal, State, and local laws.
• Share recurrent problems and identified trends by customer input.

Essential Functions/Responsibility Statements

* Assists customers with inquiries and/or problem resolution in a professional and composed manner and escalates to appropriate party if necessary.

• Builds relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
• Complies with all arenaflex and risk management policies and procedures.
• Creates a connection and develop rapport with customers to provide outstanding, personalized service.
• Engages in team trainings and help with operational duties.
• Identifies needs and makes recommendations for quality improvement that creates perceived value to customers.
• Listens carefully and connects with customers to understand their top financial priorities and to uncover products and solutions that will benefit them.
• Meets or exceeds sales goals by influencing customers to learn about products/services that will benefit them.
• Participates actively in team meetings to help create a motivational environment.
• Promotes and adheres to arenaflex policies and procedures, code of ethics and all Federal, State and local laws.
• Shares recurrent problems and identified trends by customer input.

Education

* Bachelor's Degree; or equivalent work experience

Work Experience

* 0+ years; Experience in Financial Services, Customer Service, or goal-oriented environment.

Skills and Abilities

* Actively seeks information to understand customer needs

• Adapts quickly to change and makes suggestions for increasing the effectiveness of change
• Appropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demands
• Communicates clearly and precisely
• Listens carefully and asks questions to clarify understanding
• Defines issues accurately and identifies the critical components
• Demonstrates the organization's customer service standards
• Maintains professional behavior at all times in representing the company
• Does all routine work accurately and on-time; is aware of own impact on others
• Understands the central role the risk management function plays in the organization environment
• Learns to identify and flag items noncompliant with regulations
• Works effectively in team settings
• Shows appreciation for others' help and lends a hand when needed to complete shared tasks

Diversity & EEO Statements

At arenaflex, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply. arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Working Conditions

Frequent Minimal physical effort such as sitting, standing, and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Base Pay Range

Minimum: $32,250.00 USD Maximum: $50,000.00 USD

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job