Experienced Customer Support Advocate - Ongoing (Remote) at arenaflex

Join arenaflex, a dynamic and innovative company, as we continue to revolutionize the way we deliver world-class technology solutions to our customers. As a Customer Support Advocate, you will play a vital role in providing exceptional customer experiences, driving success, and contributing to the growth of our team.

About arenaflex

arenaflex is a leading tech company that puts the customer first, serving over 37,000 churches worldwide. Our mission is to empower the local church with the financial stability and resources needed to build the Kingdom of God. We achieve this by delivering cost-effective technology tools that make the business of the church easier.

Customer Support Advocate Role

We are seeking a talented and passionate individual to join our Customer Support team as a Customer Support Advocate. In this role, you will be responsible for delivering exceptional customer experiences by providing answers to customer inquiries, troubleshooting various issues, and helping customers adapt to new software and updates. Your primary goal will be to ensure that our customers receive the best possible support, driving customer satisfaction and loyalty.

Primary Responsibilities of the Role

* Offer customer solutions through email, chat, and phone services

• Train and help customers adapt to new software and updates that get pushed out frequently
• Track issues/bugs that the customers are experiencing and communicate accordingly
• Help brainstorm and create better and more efficient/concrete processes for the team
• Other duties and special projects as assigned

A Successful Candidate Will

* Communicate Effectively by attentively listening to others and adjusting to fit your audience

• Be Action Oriented and step up to handle tough situations
• Have Interpersonal Savvy, relating openly and comfortably with diverse groups of people
• Be a Nimble Learner, learning quickly when facing new situations
• Be Tech Savvy, readily learning and adopting new technologies

Technical Qualifications

* Required: + Be passionate about serving our customers by providing best-in-class customer interactions through clear, thoughtful, and efficient responses + Comfortable with technology and software services + Excellent written/verbal communication skills + Positive and upbeat personality + Empathetic and patient with customers + Ability to manage yourself in a fully remote environment + Detail-oriented and organized + A willingness to learn and adapt quickly to new updates/changes + Highly competent/comfortable with technology and web-based software's + Able to write in explanatory and procedural styles for multiple audiences

Office Requirements

* We are a fully distributed team (100% remote) with travel required 1-2 times per year

• 9:00a-5:30p Pacific Standard Time, with 1-2 weekend shifts a month
• A stable work environment with designated workspace and access to high-speed internet. We will provide all necessary equipment
• US-based and legally able to work full-time in the US. Sponsorships are not available at this time

We are currently hiring candidates in the following states:

* AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA

Hourly Pay Range: $20-$25/hour

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunity to work with a dynamic and innovative team
• Flexible work environment with remote work options
• Professional development and growth opportunities
• Collaborative and supportive work culture
• Access to cutting-edge technology and tools

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to our team. Apply To This Job

Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job