Experienced Customer Service Coordinator - Work from Home Opportunity at arenaflex
Job Title:
Experienced Customer Service Coordinator - Work from Home Opportunity at arenaflex
Job Summary:
Are you a customer service professional looking for a challenging and rewarding role that offers flexibility and growth opportunities? Look no further than arenaflex, a leading organization in the industry. We are seeking an experienced Customer Service Coordinator to join our team on a full-time, remote basis. As a Customer Service Coordinator at arenaflex, you will be responsible for providing exceptional customer service to our clients, resolving complex issues, and working collaboratively with our team to achieve our goals.
About arenaflex:
arenaflex is a dynamic and innovative organization that is committed to delivering exceptional customer service and support to our clients. We are a team of passionate and dedicated professionals who are driven by a shared vision of excellence and a commitment to making a positive impact in the lives of our clients. Our company culture is built on the values of teamwork, innovation, and customer-centricity, and we are proud to offer a supportive and inclusive work environment that encourages growth and development.
Key Responsibilities:
As a Customer Service Coordinator at arenaflex, you will be responsible for:
- Responding to incoming calls from our clients on issues related to benefit qualifications, prescription status inquiries, and other customer service-related matters
- Providing manual and educational support to callers on their prescription benefits, use strategy, formulary, superiors, and standing of orders, as well as claims or inquiries
- Asking relevant questions and listening closely to callers while recording necessary information in our computer systems
- Identifying issues and corresponding options and actions to clients, pharmacies, and doctors with prescribed orders and reorders
- Making outgoing calls to clients on prescription orders and remittance problems
- Analyzing complex problems related to member prescribed and/or pharmacy benefits across multiple data sources, requiring facility in computer navigation and toggling while confidently and compassionately engaging with the caller
Essential Qualifications:
* High School Diploma/GED (or higher) OR comparable job experience
- 1+ years of customer service experience, including delivering service over the phone
- Understanding of personal computer and Microsoft Windows PC applications, including the ability to navigate and learn new and complex computer system functions
- General knowledge of Microsoft Office Word (ability to open and browse a term paper) and Microsoft Excel (ability to open and navigate a spreadsheet)
- Ability to work some of our 8-hour schedule routines during our normal service hours of Sunday - Saturday 5:00 am - 11:00 pm local time in Pacific Standard Time or Mountain Standard Time depending on location
Preferred Qualifications:
* Call Center experience
- Customer service expertise
- Experience with Adult Learning in an online environment
- Experience teaming up with Digital platforms and systems, including Web, Chat, email
- Healthcare/Insurance setting (familiarity with clinical terms, health plan documents, or benefit planning concept)
- Community service, behavioral health, disease prevention, wellness promotion, and actions change (teaming up with vulnerable populations)
Telecommuting Requirements:
* Need to have a dedicated workspace set up that is separate from other living areas and provides detailed privacy
- Ability to keep all provider-sensitive documents protected (if applicable)
- Must reside in an area that can receive a UnitedHealth Team authorized high-speed internet connection or utilize an existing fast internet service
- Need to be able to connect directly to the internet - using a hard wire (either directly to cable box or router)
What We Offer:
* Competitive salary and benefits package
- Opportunity to work in a dynamic and innovative organization
- Flexible work schedule and remote work options
- Collaborative and supportive work environment
- Opportunities for growth and development
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Job Interview Process:
Our interview process has been designed to be efficient and convenient for your needs. Your electronic, recorded interview will consist of 5 questions and will last less than half an hour. Please be prepared to be clear, concise, and detailed in your responses. Once a decision has been made after your interview, we will notify you.
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity. Apply for this job