Experienced Customer Service and Support Associate – Payment Solutions Expert

Join our dynamic team at arenaflex as a Customer Service and Support Associate, arenaflex Payment Solutions – Remote (US)! This role in Remote not only offers a great job but also a vibrant community. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.

About arenaflex

arenaflex is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, arenaflex solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture, and Values here: https://careers.arenaflex.com/us/en

About the Role

We are looking for a Customer Care Professional to focus on our arenaflex Payment Solutions team. Our PaySimple product is the leading provider of SaaS Service Commerce solutions for SMBs. Its technology solutions enable businesses to sell products and services, accept payments, automate billing and notifications, and securely manage customer accounts online and on mobile devices.

Responsibilities:

* Passionately supporting PaySimple's commitment to creating an outstanding experience for each of our customers

• Taking calls, emails, and chat requests from existing PaySimple customers, answering questions, working to resolve issues, and processing account changes
• Ad-hoc training for customers
• Mastering the PaySimple solution in order to provide customers with guidance on how to best use our product
• Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible
• Surprising and delighting our customers with a handwritten note, remembering a birthday, or otherwise going the extra mile to knock their socks off
• Reducing cancellations by solving problems and offering solutions to customers experiencing any issues

Skills and Experience Needed for Success:

* Technical software experience a plus, but not required

• Must be friendly, professional, and committed to creating long-term relationships with our customers
• Organized, detail-oriented individual capable of meeting short-deadline projects on a daily basis
• Strong writing and phone skills
• Critical thinker and a willingness to problem-solve
• A team player who performs well independently
• Ability to multitask, take direction, and execute with precision
• Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment

Work Environment and Company Culture:

The arenaflex team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

* Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

• Continued investment in your professional development through Udemy
• Robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program
• Student Loan Repayment Program

Compensation:

The target base compensation for this position is $19.00 to $21.00 USD per hour in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience.

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job Apply for this job