Experienced Customer Onboarding Consultant – Strategic Deployment Expert

Join arenaflex, a leading innovator in the industry, as we seek an experienced Customer Onboarding Consultant to join our Pro Outside Sales Operations and Enablement team. This is an exceptional opportunity to make a meaningful impact on customer experience, drive business growth, and collaborate with cross-functional teams to deliver strategic deployment experiences into arenaflex's Pro programs.

About arenaflex

arenaflex is a forward-thinking organization that has revolutionized the industry with its cutting-edge solutions and commitment to excellence. Our mission is to empower customers to achieve their goals through innovative products, exceptional service, and a passion for delivering results. As a Customer Onboarding Consultant, you will be part of a dynamic team that is dedicated to providing unparalleled customer experiences and driving business success.

Job Summary

The Customer Onboarding Consultant is a critical role that requires a unique blend of project management, communication, and analytical skills. As a key member of our Pro Outside Sales Operations and Enablement team, you will be responsible for providing new and current customers with a positive and strategic deployment experience into arenaflex's Pro programs. This role involves partnering with internal and external departments to ensure integration objectives are completed, customer experience efforts are prioritized, and sales teams are fully supported to grow new business inside their markets.

Key Responsibilities

*

Pre-Agreement Support:

+ Build customer-specific content for incoming Request for Proposals (RFPs) that include Customer Onboarding integration strategies and next steps detail to support the new business partnership + Consult with customers and National Account Managers to identify customer set-up needs and requirements and prioritize key target dates to develop a strategy and an execution plan + Lead the A-to-Z customer integration efforts by managing tasks, performing quality checks and updates with key stakeholders, anticipating, and overcoming activation roadblocks, and manage expectations as plans change and processes evolve

Partner with:

+ 3rd Party Support Teams to ensure the set-up and integration needs of the customer are clearly defined and communicated with all parties involved + Credit Teams to ensure all credit-related information and/or requests have been gathered, prepared, and presented for credit extension + Pro-Solution Center and Special-order teams to ensure our internal processes and procedures align and meet the needs or requirements of the customer and/or their procurement platforms + National Account Manager, Sr. National Account Manager, and Director of National Accounts to strategize and execute the agreement and deployment of the partnership inside and outside of arenaflex's Pro organization following Onboarding phases model + Regional Pro Services Directors, Project Services Managers, and Field sales teams to communicate and educate the teams on the agreement details and expectations of the agreement + Customer Teams – including but not limited to a customer's operations teams, procurement teams, and Technical/Implementation teams

Post-Launch Support:

+ Identify and communicate adoption trends of Onboarding Customers with Sales Leadership Teams and National Account Manager + Provide post-launch support to clients and National Account Manager through partnership presentations, trouble-shoot implementation issues, communicate resolution timelines, and manage expectations + Execute on transition plans and move to full sales support by the National Account team

Qualifications

* High school diploma required

• Bachelor's Degree strongly preferred, however, work experience may be considered in lieu of formal education
• At least 3 years in sales, account management, or customer onboarding
• Strong Project Management Skills
• Excellent Presentation Skills
• Excellent Oral and Written Communication Skills
• Ability to analyze and report data
• Computer literacy with a working knowledge of Excel and the ability to learn the set-up process of customer service software applications
• MS Office proficiency with a strong emphasis on MS TEAMS, Excel, and PowerPoint
• Advanced organizational skills with the ability to handle multiple assignments and adherence to deadlines
• B2B outside sales experience strongly preferred
• Prior Experience with E Commerce/Third Party platform management preferred

What We Offer

* Competitive salary range: $81,200.00 - $135,400.00 annually

• Opportunity to work with a leading innovator in the industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Flexible work arrangements, including remote work options

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of collaboration, innovation, and continuous learning. Our team members are passionate about delivering exceptional customer experiences and driving business success. If you are a motivated and results-driven individual who is passionate about customer onboarding and sales, we encourage you to apply for this exciting opportunity.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Application Process

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