Experienced Customer Experience Concierge, Centurion Lounge - DCA

Join arenaflex, a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. As a Customer Experience Concierge at arenaflex, you will be part of a team that strives to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

About arenaflex

arenaflex is a leading global service company that provides its customers with a wide range of products and services. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers. Our team of dedicated professionals is passionate about making a difference in the lives of our customers and communities.

Job Description

We are seeking an experienced Customer Experience Concierge to join our team at the Centurion Lounge in DCA Airport. As a Customer Experience Concierge, you will be responsible for delivering superior service to Card Members visiting the lounge. You will be the face of arenaflex to our customers, acting as an ambassador of the brand. You will work as a cohesive team to excite our customers and deliver on the brand promise.

Key Responsibilities

* Welcome and provide access to Card Members upon arrival at reception

• Be accountable and take ownership of the customer's experience from beginning to end
• Create innovative ways to resolve customers' issues or concerns to win their brand loyalty
• Employ the Customer First philosophy in meeting customers' needs and expectations
• Provide concierge and lifestyle recommendations
• Provide travel consultation and minimal reservation assistance
• Accommodate needs of our Card Members by partnering with our food and beverage lounge partners

Lounge Hours of Operation

The lounge is open from 5:00 AM - 9:00 PM, Sunday to Friday, and 5:00 AM - 8:00 PM on Saturday. Hours are subject to change due to business need.

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Minimum of 1 year recent experience servicing premium customers
• Airline, lounge, or travel industry experience required, including reservation experience
• Passion for servicing customers with proactive solutions
• Exceptional communication skills, delighting the customer with every single interaction
• The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
• Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
• The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
• Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
• Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
• Ability to utilize and switch from multiple technology platforms with ease
• Adapt to an ever-changing environment and being resilient
• Ability to work flexible shifts, including nights, weekends, and holidays
• Light to moderate lifting may be required for certain job tasks

Salary and Benefits

The salary range for this role is $20.00 to $22.12 hourly, plus bonus and benefits. arenaflex offers a comprehensive benefits package, including:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe that our colleagues are our greatest asset, and we strive to provide them with the support and resources they need to thrive, professionally and personally. Our culture is built on the principles of integrity, teamwork, and customer obsession.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this role. Please submit your application today, and let's lead the way together. Apply To This Job

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today, and let's start this exciting journey together! Apply for this job