Experienced Customer Support Specialist – CPC Processor I

Join Today: A New Chapter in Customer Service Excellence at arenaflex Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? Look no further! arenaflex is seeking an Experienced Customer Support Specialist – CPC Processor I to join our team of dedicated professionals who are shaping the future of healthcare data management.

About arenaflex

arenaflex is a leading data platform company for healthcare, dedicated to protecting, connecting, and delivering the world's health data to power better decisions and advance human health. Our innovative products and solutions enable organizations to move and connect data securely, creating a network of networks that includes thousands of organizations, over 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

What We Offer

By joining arenaflex, you'll become part of a highly collaborative team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Our comprehensive training program, combined with job shadowing and mentorship, will equip you with the skills and knowledge needed to excel in this role.

Key Responsibilities

As an Experienced Customer Support Specialist – CPC Processor I, you will be responsible for:

• Answering and conducting business on the telephone while maintaining excellent customer service, including:

+ Answering release of information related telephone calls and inquiries accurately and timely + Reviewing, researching, resolving, and responding to inquiries received via telephone, email, or written correspondence + Documenting all calls, inquiries, and resolutions in detail in our software systems

• Meeting and maintaining the department's productivity and quality assurance expectations
• Following all department and/or site-specific processes and procedures accordingly
• Maintaining confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence
• Maintaining a high level of professionalism and good rapport with co-workers and members of management
• Performing other duties as assigned

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent from an accredited institute recognized by the State Department of Education
• Friendly, professional manner of communication and good customer service skills
• Experience with multi-line phone systems and computer proficiency, including intermediate/advanced level knowledge of MS-Office
• Ability to stay organized while working quickly and strong attention to detail
• Passing annual Introductory HIPAA examination
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
• Full vaccination against COVID-19, except for states where legally prohibited to enforce mandates

Preferred Qualifications

While not required, experience in the following fields would be beneficial:

• Data Entry
• Medical Records
• Healthcare
• Insurance Claims Processing
• Proof Reading/Editing of Documents

Work Environment and Culture

As a remote role, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions. arenaflex is committed to creating a culture that values diversity, equity, and inclusion, and we strive to provide a work environment that is safe, respectful, and supportive.

Compensation and Benefits

arenaflex offers a competitive salary, comprehensive benefits package, including:

• Full-time employment with a Monday-Friday schedule
• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
• Company equipment provided, including computer, monitor, virtual phone, etc.
• Full benefits, including PTO, Health, Vision, and Dental Insurance, and 401k Savings Plan
• Tuition Assistance

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.

How to Apply

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply To This Job

Join the arenaflex Team

At arenaflex, we believe that our people are our greatest asset. We invest in our employees and provide opportunities for growth and development. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that is shaping the future of healthcare data management, apply today! Apply for this job