Experienced Chat Support Associate – Veterinary Community Engagement and Support

Are you passionate about delivering exceptional customer experiences and passionate about the veterinary industry? Do you thrive in a fast-paced, team environment and enjoy the challenge of supporting and growing a large community of veterinary professionals? If so, we invite you to join our dynamic team at arenaflex as a Chat Support Associate.

About arenaflex

arenaflex is a leading provider of innovative solutions for the veterinary industry, empowering veterinary professionals to make informed purchasing decisions and streamline their supply ordering processes. Our mission is to modernize the $50B+ animal health industry by providing cutting-edge technology and exceptional customer support. With a growing team of talented individuals, we're committed to creating a diverse and inclusive workplace that values collaboration, innovation, and customer satisfaction.

The Role

As a Chat Support Associate at arenaflex, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our vibrant community of veterinary professionals through live chats, phone calls, emails, internal discussion boards, and platform demos, providing timely and effective support to resolve their queries and issues.

Key Responsibilities:

* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner

• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

What We're Looking For:

* 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills
• Tech/start-up work experience is a plus but not required

Benefits and Perks:

* 100% remote within the USA

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Salary Range:

$50,000/year - $80,000/year + bonus + equity + benefits

Why Join arenaflex?

* Be part of a dynamic and growing team that's revolutionizing the veterinary industry

• Enjoy a competitive salary and comprehensive benefits package
• Work remotely from the comfort of your own home
• Collaborate with a talented team of individuals who share your passion for customer satisfaction and innovation
• Enjoy opportunities for professional growth and development
• Participate in bi-annual company retreats and monthly team events

How to Apply:

If you're passionate about delivering exceptional customer experiences and passionate about the veterinary industry, we invite you to submit your application through our careers page. We're committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds.

Important Note:

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

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We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Visit our official careers page to confirm the validity of any openings, and never request sensitive personal or financial information from you. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department.

Apply Now:

If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job Apply for this job