Experienced Seasonal Chat & Phone Tech Support/Customer Service Representative – arenaflex

At arenaflex, we're not just a customer experience (CX) leader; we're a team of passionate individuals who believe in creating memorable moments for our customers, colleagues, and communities. With over 20 years of experience in hiring for customer support roles, we've revolutionized our application technology to benefit both our customers and you. As a Seasonal Chat & Phone Tech Support/Customer Service Representative, you'll be a vital part of our team, delivering exceptional support experiences and driving success in a dynamic and fast-paced environment.

Why arenaflex?

arenaflex is a global leader in the CX industry, with 170,000 associates across the globe. We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, arenaflex combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Responsibilities:

As a Seasonal Chat & Phone Tech Support/Customer Service Representative, you'll be responsible for:

• Providing basic technical support via phone or chat to our customers
• Delivering an exceptional support experience that exceeds customer expectations
• Interacting and communicating effectively with a variety of customers, understanding their needs and concerns
• Providing a memorable and delightful experience that leaves a lasting impression
• Collaborating with our team to resolve customer issues and improve our services
• Staying up-to-date with our products and services to provide accurate and informed support

Work with Us and You'll Enjoy:

* Working from home in a flexible and autonomous environment

• Computer equipment provided, including a monitor, to ensure you have everything you need to succeed
• A full-time schedule with the flexibility of a seasonal role, with the opportunity to become permanent
• A competitive hourly rate of $14/hour, with incentive opportunities to reward your hard work and dedication
• Hands-on, 100% paid training to equip you with the skills and knowledge you need to succeed
• Internal Mobility opportunities, with 84% of our managers promoted within
• Employee discounts on our products and services
• Referral bonuses for bringing in new talent
• EverBetter wellness program to support your physical and mental well-being

Location Requirements:

* Must live in the United States

• Applicants residing within a 50-mile radius of our local sites may only be considered for onsite job openings
• For this role, applicants must reside in one (1) of the following States: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming

Qualifications:

* Flexible to the needs of the business, with a willingness to adapt and learn

• Must have a High School Diploma or GED Equivalent
• 18 years of age

Equipment and Internet Requirements:

* You must have the following: + 1 Stand Alone Monitor (19 inch) + Hardwired internet connection (no satellite or wireless) + Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up + A Working Phone Line (Home Phone or Mobile) + Home office must be a noise/distraction-free environment + Desk and an ergonomic chair

About arenaflex:

arenaflex is a global leader in the CX industry, with a commitment to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Get to Know Us:

arenaflex is a global company with a presence in +60 languages across 45 countries. We're a team of passionate individuals who believe in creating memorable moments for our customers, colleagues, and communities. Get to know us at [www.arenaflex.com](http://www.arenaflex.com) and connect with us on Facebook, LinkedIn, and Twitter.

Submit Your Application:

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply To This Job We're excited to hear from you and look forward to welcoming you to the arenaflex team! Apply for this job