Experienced Customer Support Representative – Public Benefit Programs

Are you passionate about making a difference in people's lives? Do you have a knack for providing exceptional customer service and a strong desire to work in a dynamic, fast-paced environment? If so, we invite you to join arenaflex as an Experienced Customer Support Representative, providing essential support to individuals enrolling in public benefit programs. At arenaflex, we pride ourselves on being a leader in the industry, and we're committed to delivering exceptional service to our clients and their customers. As a Customer Support Representative, you'll have the unique and rewarding opportunity to provide empathetic and patient support to individuals who need it most. Your compassion, patience, and multi-tasking skills will shine in this role, making a tangible impact on the lives of those you serve.

About arenaflex

arenaflex is a cutting-edge company that specializes in providing innovative solutions to complex problems. We're dedicated to delivering exceptional service to our clients and their customers, and we're always looking for talented individuals who share our passion for making a difference. Our team is comprised of passionate, driven professionals who are committed to excellence and are always looking for ways to improve and grow.

What You'll Be Doing

As an Experienced Customer Support Representative, you'll be responsible for:

• Answering inbound calls and interacting with customers in a professional, empathetic, and compassionate manner
• Providing information in accordance with established policies, procedures, and privacy laws
• Assisting customers with program enrollment and routing them to the appropriate contacts via three-way calls to ensure a smooth call transfer
• Assisting customers with their communication needs, including relay services for callers with speech or hearing impairments and translation services for callers who don't speak English
• Placing outbound calls as needed to share time-sensitive information with customers
• Using multiple computer systems to access data and document information

About You

To be successful in this role, you'll need:

• At least one year of customer service experience
• Excellent written and verbal communication skills
• Great active listening skills
• Strong attention to detail
• Strong PC skills, including the ability to quickly learn new computer applications
• A positive attitude
• Empathy, patience, and professionalism
• Strong multitasking skills and the ability to adapt to change in a fast-paced environment
• The ability to maintain up-to-date knowledge of applicable programs, policies, and procedures
• Good problem-solving and de-escalation skills
• The ability to maintain confidentiality of sensitive information

Your Home Office Environment

To be a successful Customer Support Representative, you'll need:

• A computer meeting the following criteria:

+ Operating System: Windows 10 or 11 + Memory: 8GB of RAM + CPUs (Speed

• Processors): 6

+ Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience

Where arenaflex Contracts

arenaflex contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.

Flexible Hours of Operation

As a Customer Support Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are:

• Monday, 8:00 AM to 5:00 PM ET
• Tuesday, 8:00 AM to 4:00 PM ET
• Wednesday, 8:00 AM to 01:00 PM ET
• Thursday and Friday, 8:00 AM to 11:00 AM ET

This opportunity is perfect for someone seeking roughly 10-15 hours per week so they can easily schedule around other commitments!

Pay and Perks

This flexible opportunity pays independent contractors $13 per hour. Your remote, independent contractor status allows you to work in the comfort of your own home - or anywhere in the US you can meet the office requirements. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive:

• One-on-one mentorship
• Free certification and ongoing development opportunities
• The freedom and flexibility to choose your own schedule, within the client's hours of operation
• The chance to achieve better work-life balance

You'll also be able to take advantage of arenaflex Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the arenaflex Marketplace platform. With the arenaflex Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to the opportunity to discuss this role further with you. Apply To This Job Apply for this job