Experienced Full Stack Customer Service Representative – Data Entry & Call Center Operations

Are you a highly motivated and customer-focused individual looking to join a dynamic team that's making a tangible difference in the lives of millions? Do you have a passion for delivering exceptional service and a strong desire to grow your career in a fast-paced, innovative environment? If so, we invite you to join arenaflex, a leading healthcare and retail organization, as a Full Stack Customer Service Representative – Data Entry & Call Center Operations.

About arenaflex

arenaflex is a subsidiary of arenaflex Boots Union, a global leader in healthcare, retail, and pharmacy services. With a rich legacy of over 100 years, arenaflex is committed to making a positive impact on the lives of our customers and patients. Our mission is to provide exceptional service, quality products, and innovative solutions that meet the evolving needs of our communities. With over 9,000 retail stores across the United States, Puerto Rico, and the U.S. Virgin Islands, arenaflex is proud to be a trusted healthcare partner, serving nearly 10 million customers every day.

Job Summary

As a Full Stack Customer Service Representative – Data Entry & Call Center Operations, you will play a critical role in delivering exceptional customer service, resolving complex issues, and driving business growth. You will be responsible for handling high-volume customer inquiries, processing data entry tasks, and collaborating with cross-functional teams to achieve business objectives. This is a remote role, offering you the flexibility to work from anywhere, while still being part of a dynamic and supportive team.

Key Responsibilities

* Handle high-volume customer inquiries via phone, email, and chat, providing exceptional service and resolving complex issues in a timely and professional manner

• Process data entry tasks, including entering patient and medication information into our pharmacy systems, while adhering to HIPAA guidelines and regulations
• Investigate and resolve missing prescription data, decipher clinical truncations (SIG codes), and settle all data entry-related exceptions
• Collaborate with cross-functional teams, including pharmacists, to provide support and resolve issues
• Develop and maintain strong relationships with customers, prescribers, and other stakeholders
• Identify and escalate issues to senior-level staff as needed
• Maintain a high level of knowledge and expertise in our pharmacy systems, policies, and procedures
• Participate in ongoing training and development programs to enhance skills and knowledge

Essential Qualifications

* High school diploma or equivalent required

• Essential level computer skills, including:

+ Starting and closing the computer + Using the mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing documents + Accessing data online

• Essential web browsing skills, including:

+ Opening a browser + Writing URLs in the correct location + Using a search engine + Bookmarking a website + Navigating using back/forward/stop buttons + Completing forms online

• Middle-of-the-road keyboarding skills, including:

+ Typing at least 25 WPM + Typing by memory + Organizing records

• Ability to communicate effectively in writing and verbally
• 18 years old or older

Preferred Qualifications

* At least 1 year of pharmacy experience in a retail or call center environment

• At least 1.5 years of pharmacy experience with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency
• Experience providing customer service to internal and external customers, including meeting quality standards for services and assessing customer satisfaction
• Middle-to-advanced level keyboarding skills, including:

+ Typing at least 35 WPM + Typing by memory + Organizing records

• Familiarity with Spanish and English

What We Offer

* Competitive salary range: $25-$35/hour

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Ongoing training and development programs to enhance skills and knowledge
• Dynamic and supportive team environment
• Opportunity to grow your career in a fast-paced, innovative organization

How to Apply

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply for this job