Experienced Full Stack Customer Service Manager – Airline Operations and Client Experience

Are you ready to take your career to new heights and become a vital part of a dynamic team that's shaping the future of air travel? Look no further than arenaflex, a leading airline that's passionate about delivering exceptional customer experiences and fostering a culture of innovation and excellence. As an Experienced Full Stack Customer Service Manager at arenaflex, you'll play a critical role in driving our customer service strategy and ensuring that our customers receive the highest level of service and support. With a competitive salary of $25/hour, you'll have the opportunity to grow your skills and expertise while making a real impact on our business.

About arenaflex

arenaflex is a world-leading airline that's committed to delivering exceptional customer experiences and fostering a culture of innovation and excellence. With a strong focus on diversity, equity, and inclusion, we're dedicated to creating a workplace where everyone can thrive and reach their full potential. Our 20+ Employee Business Resource Groups are designed to connect our colleagues to our customers, partners, communities, and investors, helping us to address and overcome the challenges of our diverse world.

Job Highlights

* Competitive salary of $25/hour

• Opportunity to grow your skills and expertise in a dynamic and fast-paced environment
• Collaborative and supportive team culture
• Comprehensive benefits package, including medical, dental, vision, and prescription coverage
• 401(k) program with employer contributions
• Access to virtual doctor visits, flexible spending accounts, and other benefits
• Opportunity to work with a diverse and inclusive team
• Professional development opportunities and training programs
• Flexible scheduling and work-life balance

Job Responsibilities

As an Experienced Full Stack Customer Service Manager at arenaflex, you'll be responsible for:

• Driving functional excellence while maintaining a safety-conscious culture that elevates end-to-end exceptional customer care, resulting in employee and customer safety and well-being
• Being a safety advocate: Identifying and addressing safety concerns on a case-by-case basis
• Establishing team and individual objectives aligned with departmental and organizational targets; Mentoring and guiding frontline colleagues in skill development, customer care excellence, and company culture behaviors
• Laying out and advancing successful relationships with colleagues that cultivate empathy, legitimacy, trustworthiness, respect, and pride
• Successfully allocating resources and providing suitable support to empower teams to achieve functional objectives in a safe manner
• Ensuring the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments
• Advancing effective communication among departments to engage our team to work together to achieve shared objectives
• Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensuring colleagues adhere to corporate policy/procedure
• Embracing the fundamental values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability)
• Managing escalated service issues and being visible to colleagues when issues arise
• Conveying key corporate and local information to frontline leaders in a productive and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality
• Ability to learn and apply association contract rules/regs in daily communications with frontline colleagues and local association leaders

Essential Qualifications

* Bachelor's degree

• 3 years of experience leading others
• Knowledge of organizational policies and procedures and functional automation applications
• Ability to draw out the best performance in the workforce through proactive employee engagement and support for a comprehensive work environment
• Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as needed
• Decisive ability to reason - using logic and thinking to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to monitor and evaluate the performance of self, colleagues, and the operation to make enhancements or take remedial action
• Strong critical thinking skills
• Ability to work independently as well as collaboratively
• Ability to work under demanding operational circumstances
• Ability to focus on and execute with a need to get moving and accuracy
• Ability to use sound business judgment to resolve issues with internal and external clients
• Knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Has USPS clearance or the ability to obtain USPS clearance (USPS has a five-year US residency requirement)
• Ability to work additional hours when operational needs arise
• Ability to work rotating shifts, including weekends, holidays, and days off

Preferred Qualifications

* Past airport customer service experience

• Instruction and earlier professional training
• Knowledge of organization arrangements and systems and functional automation applications

What You'll Get

As an Experienced Full Stack Customer Service Manager at arenaflex, you'll have access to a comprehensive benefits package, including:

• Medical, dental, vision, and prescription coverage
• 401(k) program with employer contributions
• Access to virtual doctor visits, flexible spending accounts, and other benefits
• Opportunity to work with a diverse and inclusive team
• Professional development opportunities and training programs
• Flexible scheduling and work-life balance

Take the Next Step

Are you ready to join a dynamic team that's shaping the future of air travel? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job