Immediate Hiring: Retail Customer Service Associate at arenaflex

Join the arenaflex team and become a part of a dynamic and innovative organization that is revolutionizing the way people interact with customer service. As a Retail Customer Service Associate, you will be at the forefront of delivering exceptional customer experiences, utilizing your consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This is an exciting opportunity to work in a fast-paced environment, where you will have the chance to grow and develop your skills, while making a significant impact on the customer service landscape.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their goals. With a strong commitment to customer satisfaction, arenaflex has established itself as a trusted partner in the industry. Our team is passionate about delivering exceptional customer experiences, and we are seeking like-minded individuals to join our ranks.

Job Summary

As a Retail Customer Service Associate, you will be responsible for delivering a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. You will be knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. You will take orders, coordinate activities in the Store, provide pricing and product information, and recommend appropriate arenaflex products and services.

Key Responsibilities

* Deliver a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions.

• Be knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping.
• Take orders, coordinate activities in the Store, provide pricing and product information, and recommend appropriate arenaflex products and services.
• Operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
• Follow instructions of supervisors and assist other team members in performing store functions.
• Assist in the training of store team members.
• Demonstrate consultative behaviors in a retail environment to understand each customer's individualized need.
• Provide customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate arenaflex products and services.
• Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Ensure all customer problems are resolved quickly and to the satisfaction of the customer.
• Take complex customer orders using order systems and provide accurate pricing information.
• Assemble parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Set up and operates printing, binding, and other related equipment using customer supplied original media and documents.
• Maintain a safe, clean and orderly retail Store.

Essential Functions

* Ability to stand during entire shift, excluding meal and rest periods.

• Ability to move and lift 55 pounds.
• Ability, on a consistent basis, to bend/twist at the waist and knees.
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure.
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
• Ability, on a consistent basis, to work with minimal supervision.
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business.

Minimum Qualifications and Requirements

* High school diploma or equivalent education.

• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Preferred Qualifications

* Experience in a retail or customer service environment.

• Knowledge of printing, signs and graphics, and shipping product lines.
• Ability to work in a fast-paced environment, under substantial pressure.
• Ability to maintain attention and concentration for extended periods of time.
• Ability to work with minimal supervision.

Compensation and Benefits

arenaflex offers a competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for career growth and development, as well as a dynamic and supportive work environment.

Work Environment and Culture

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We strive to provide a workplace that is free from harassment and discrimination, and where all employees feel valued and respected. Our team is passionate about delivering exceptional customer experiences, and we are seeking like-minded individuals to join our ranks.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

Accommodations

arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

Fair Chance Hiring

arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. Apply for this job